Customer Service Advisor

Al Zayani Automotive; Kuwait; On-site; KWD 3,900 - 7,800; Full time

Job summary

An automotive service company in Kuwait City is seeking a full-time Customer Service Advisor. The ideal candidate will provide customer support, ensuring satisfaction while managing calls effectively. Responsibilities include answering inquiries and creating complaint tickets following company policies. Applicants should have 2-4 years of experience in customer service, a diploma or degree in Business Administration or Marketing, and be bilingual in Arabic and English. Competitive compensation and a dynamic work environment are offered.

Qualifications

• Minimum 2-4 years of experience in a similar position.
• 0-2 years of relevant experience in the automotive industry.
• Education: Diploma, University degree or Bachelor’s in Business Administration or Marketing.
• Experience: 2-4 years in a similar role; automotive industry 0-2 years.

Responsibilities

• Receive all incoming calls and route them appropriately.
• Provide accurate information to customers.
• Address customers with a friendly tone to ensure high satisfaction.
• Create complaint tickets in accordance with company policies.
• Update customer information in the database.
• Handle customer complaints effectively, escalating when necessary.
• Note messages from external callers and ensure delivery to concerned staff.
• Escalate cases to the Call Service Manager when intervention is needed.
• Assist colleagues and foster teamwork.
• Ensure all phone lines are functioning; report malfunctions to Head Office.

Skills

Prior experience in a customer service role

Bilingual (Fluency in Arabic and English)

Customer-focused Service

Telephone Manners

Strong communication and interpersonal abilities

Problem-solving skills

Education

Diploma or Bachelor's Degree in Business Administration or Marketing

Job description

WORKING HOURS 8:00 AM to 8:00 PM (8 Hours Shift - based on Nature of Work)

Role Description

This is a full-time, on-site Customer Service Advisor role at Al Zayani Automotive in Kuwait City.The Customer Service Advisor will be responsible for providing customer support, ensuring customer satisfaction, and maintaining a high standard of customer service on a day-to-day basis.

JOB RESPONSIBILITIES

• Receive all incoming calls, greet callers and route calls to appropriate personnel promptly and efficiently.
• Provide customers with accurate information at all times.
• Address the customers in a friendly tone and provide them with the best experience possible, minimising customer wait/hold time.
• Create complaint tickets correctly and in adherence with policies and procedures.
• Update the database with the most recent customer information.
• Per company policies and procedures, make the requisite attempts to handle customer complaints promptly and effectively and escalate cases to superiors if necessary.
• Note messages from external callers in case the concerned employee is unavailable and ensure the message is delivered.
• Escalate cases that require intervention by the Call Service Manager.
• Assist colleagues and foster an environment of teamwork and collaboration.
• Ensure that all phone lines are working correctly. Report malfunctions to the Head Office and alert phone technicians for rectification.
• Participates in project work where applicable.

JOB REQUIREMENTS

Age: 25-30

Gender: Female

Education: A diploma, University degree, or Bachelor’s Degree in Business Administration or Marketing is preferable.

Experience: Minimum 2-4 years in a similar position or related to business.

Relevant Experience: 0-2 years of experience in the automotive industry.

Competency & Skills

• Prior experience in a customer service role
• Bilingual (Fluency in Arabic and English languages)
• Willing to work two shifts
• Customer-focused Service, Telephone Manners, and Customer Support skills
• Strong communication and interpersonal abilities
• Problem-solving skills and ability to adapt to various situations
• Previous experience in a customer service role
• Knowledge of luxury automotive brands is a plus

By clicking the submit button below, I certify that all the information I provided on this application is accurate and true to my best understanding. I understand that if any false information, omissions, or misrepresentations are found, my application will be rejected, and if Al-Zayani employs me, my employment will be terminated at any time. I also understand and agree to follow the company policies and procedures and that the terms and conditions of my employment can be changed, with or without prior notice, by the company at any time.