Bilingual CSR: Proactive Problem Solver

Alghanim Industries - Food and Beverage; Gouvernement Hawalli; On-site; KWD 2,800 - 3,900; Full time

Job summary

Alghanim Industries - Food and Beverage in Kuwait is seeking a Customer Service Representative to improve service quality and support customer needs. You will respond to queries, handle concerns, and work with section heads to deliver exceptional service while maintaining confidentiality of sales information.

The role requires 2-3 years in customer service, fluency in English and Arabic, strong communication and problem-solving skills, and a Bachelor’s degree.

Qualifications

• 2-3 years of experience in customer service.
• Fluency in English and Arabic.
• Strong communication and interpersonal skills.
• Solid problem-solving abilities.

Responsibilities

• Respond to customers’ queries.
• Understand and fulfil customer needs and requirements.
• Maintain a positive attitude during interactions.
• Ensure sales activities follow Alghanim policy.
• Support in solving customer concerns/complaints.
• Coordinate with Section Heads to provide excellent service.
• Keep company information confidential.
• Follow Alghanim policies and guidelines.
• Demonstrate high problem solving skills.
• Be aware of in-store promotions and discounts.

Skills

2-3 years experience

English & Arabic

Communication skills

Problem solving

Education

Bachelor’s Degree

Job description

Alghanim Industries - Food and Beverage in Kuwait is seeking a Customer Service Representative to improve service quality and support customer needs. You will respond to queries, handle concerns, and work with section heads to deliver exceptional service while maintaining confidentiality of sales information.

The role requires 2-3 years in customer service, fluency in English and Arabic, strong communication and problem-solving skills, and a Bachelor’s degree.