On-Site Customer Experience Pro

Alghanim INDUSTRIES; Kuwait; On-site; KWD 4,800 - 7,200; Full time

Job summary

Alghanim Industries is seeking a Customer Service Representative for an on-site role in Kuwait. You will improve service quality across company functions, proactively address customer concerns, and ensure issues are followed up with thorough resolutions.

You must have strong English and Arabic communication, 2–3 years of experience, a Bachelor's degree, and the ability to work with section heads to deliver excellent customer service while upholding company policies and KPIs.

Qualifications

• Bachelor's degree required.
• 2–3 years of experience in customer service.
• Strong English and Arabic communication.
• Ability to handle inquiries and resolve issues.

Responsibilities

• Answers customers’ queries.
• Understands and fulfil customer needs.
• Maintains positive attitude during interactions.
• Ensures sales activities are in line with policy.
• Supports in solving customer concerns/complaints.
• Collaborates with section heads for excellent service.
• Keeps company information confidential.
• Follows Alghanim policies and guidelines.
• Demonstrates problem solving and product knowledge.
• Monitors KPIs and store promotions.
• Supports cost control and minimizes theft.

Skills

English language

Arabic language

Communication skills

Interpersonal skills

Presentation skills

Problem solving

Education

Bachelor's Degree

Job description

Alghanim Industries is seeking a Customer Service Representative for an on-site role in Kuwait. You will improve service quality across company functions, proactively address customer concerns, and ensure issues are followed up with thorough resolutions.

You must have strong English and Arabic communication, 2–3 years of experience, a Bachelor's degree, and the ability to work with section heads to deliver excellent customer service while upholding company policies and KPIs.