Client Solutions Engineer - Demos & Tech Support

PROCAPITA Management Consulting; Kuwait City; On-site; KWD 7,000 - 11,000; Full time

Job summary

PROCAPITA Management Consulting is seeking a Client Support Specialist to conduct product demonstrations and provide technical support for digital solutions. The role requires troubleshooting skills, regional client engagement, and on-site support during evaluation sessions.

The candidate should hold a Bachelor's degree in IT/CS/Business Admin or related field, with 0–2 years of client support experience, strong English communication, and an ability to learn new platforms quickly.

Qualifications

• Bachelor’s degree in IT, Computer Science, Business Administration, or a related field.
• 0–2 years of experience in client support, technical support, or a related field.
• Tech-savvy with strong digital literacy and the ability to learn new platforms quickly.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and presentation skills.
• Fluency in English; Arabic is an advantage.

Responsibilities

• Conduct product demonstrations and guide clients on platform features and functionality.
• Provide technical support and troubleshoot issues related to platform access, system setup, and functionality.
• Assist clients with technical queries and coordinate with internal teams to resolve issues.
• Attend client sites and evaluation centers to provide technical assistance and ensure smooth operations.
• Maintain strong client relationships through effective communication and follow-up.
• Support clients across the region, with flexibility to travel and accommodate varying schedules.

Skills

English fluency

Arabic advantageous

Education

Bachelor’s degree in IT / CS / Business Admin or related field

Tools

Job description

PROCAPITA Management Consulting is seeking a Client Support Specialist to conduct product demonstrations and provide technical support for digital solutions. The role requires troubleshooting skills, regional client engagement, and on-site support during evaluation sessions.

The candidate should hold a Bachelor's degree in IT/CS/Business Admin or related field, with 0–2 years of client support experience, strong English communication, and an ability to learn new platforms quickly.