Bilingual Call Center Agent (EN/AR) - Full-Time, Kuwait

SRVME APP; Kuwait City; On-site; KWD 78,000 - 112,000; Full time

Job summary

SRVME APP is seeking a Call Center Representative to be the first point of contact for customers. The role emphasizes excellent communication, patience, and a customer-first attitude to ensure a positive service experience.

Responsibilities include handling inquiries, providing service information, and resolving issues. The candidate should be able to work full-time in Kuwait, with rotational shifts possibly including evenings and weekends.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call center roles is a plus.
• Fluent verbal communication in English and Arabic.
• Ability to multitask, manage time effectively, and work under pressure.
• Attention to detail and problem-solving mindset.
• Basic computer literacy and familiarity with CRM systems.

Responsibilities

• Answer incoming calls and messages promptly and professionally.
• Provide accurate information about SRVME’s services.
• Handle customer complaints and resolve issues, escalating complex cases when needed.
• Record customer interactions and update CRM systems with detailed notes.
• Follow up with customers to ensure satisfaction and service quality.
• Meet performance targets including call-handling time and resolution rates.
• Collaborate with other departments to ensure smooth service delivery.

Skills

Customer service

Call center

Communication skills

English

Arabic

Multitasking

Time management

Problem solving

CRM systems

Education

High school diploma

Tools

CRM software

Job description

SRVME APP is seeking a Call Center Representative to be the first point of contact for customers. The role emphasizes excellent communication, patience, and a customer-first attitude to ensure a positive service experience.

Responsibilities include handling inquiries, providing service information, and resolving issues. The candidate should be able to work full-time in Kuwait, with rotational shifts possibly including evenings and weekends.