Call Center & Operations - SRVME APP

SRVME APP; Kuwait City; On-site; KWD 78,000 - 112,000; Full time

Job summary

SRVME APP is seeking a Call Center Representative to be the first point of contact for customers. The role emphasizes excellent communication, patience, and a customer-first attitude to ensure a positive service experience.

Responsibilities include handling inquiries, providing service information, and resolving issues. The candidate should be able to work full-time in Kuwait, with rotational shifts possibly including evenings and weekends.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or call center roles is a plus.
• Fluent verbal communication in English and Arabic.
• Ability to multitask, manage time effectively, and work under pressure.
• Attention to detail and problem-solving mindset.
• Basic computer literacy and familiarity with CRM systems.

Responsibilities

• Answer incoming calls and messages promptly and professionally.
• Provide accurate information about SRVME’s services.
• Handle customer complaints and resolve issues, escalating complex cases when needed.
• Record customer interactions and update CRM systems with detailed notes.
• Follow up with customers to ensure satisfaction and service quality.
• Meet performance targets including call-handling time and resolution rates.
• Collaborate with other departments to ensure smooth service delivery.

Skills

Customer service

Call center

Communication skills

English

Arabic

Multitasking

Time management

Problem solving

CRM systems

Education

High school diploma

Tools

CRM software

Job description

The Call Center Representative will serve as the first point of contact for customers, handling inquiries, providing information, and resolving issues efficiently. This role requires excellent communication skills, patience, and a customer-first attitude to ensure a positive service experience.

Key Responsibilities

• Answer incoming calls and messages and respond to customer inquiries promptly and professionally.
• Provide accurate information about SRVME’s services.
• Handle customer complaints, resolve issues, and elevate complex cases when necessary.
• Record customer interactions and update CRM systems with detailed notes.
• Follow up with customers to ensure satisfaction and service quality.
• Meet performance targets including call-handling time, customer satisfaction, and resolution rates.
• Collaborate with other departments to ensure smooth delivery service.

Qualifications & Skills

• High school diploma or equivalent
• Previous experience in customer service or call center roles is an advantage.
• Strong verbal communication skills in English & Arabic.
• Ability to multitask, manage time effectively, and work under pressure.
• Problem-solving mindset with attention to detail.
• Basic computer literacy and familiarity with CRM systems.
• Full-time position based in Kuwait.
• Rotational shifts may apply, including evenings and weekends.
• Professional and supportive team environment.