Guest Experience Call Center Specialist

Arbete Careers; Kuwait City; On-site; KWD 6,000 - 9,000; Full time

Job summary

A hospitality recruitment agency is seeking a Call Center Attendant to manage incoming customer inquiries and delivery orders in Kuwait. This role requires 1-2 years of experience in customer service, a high school diploma, and strong communication skills in English. The position focuses on enhancing customer satisfaction through efficient order management and coordination with branches. Candidates with knowledge of POS systems and the ability to work under pressure are preferred.

Qualifications

• 1-2 years of experience in call center or customer service, preferably in F&B or retail.
• Good knowledge of delivery platforms.
• Ability to work under pressure.

Responsibilities

• Handle incoming calls, customer inquiries, and delivery orders.
• Take orders accurately and confirm order details with customers.
• Coordinate with branches and delivery teams.

Skills

Strong communication skills in English

Customer-focused attitude

Ability to handle high call volumes

Education

High school diploma or equivalent

Tools

POS systems

Call center software

Job description

A hospitality recruitment agency is seeking a Call Center Attendant to manage incoming customer inquiries and delivery orders in Kuwait. This role requires 1-2 years of experience in customer service, a high school diploma, and strong communication skills in English. The position focuses on enhancing customer satisfaction through efficient order management and coordination with branches. Candidates with knowledge of POS systems and the ability to work under pressure are preferred.