Contact Center Agent

ACICO Group; Kuwait; On-site; KWD 6,000 - 7,600; Full time

Job summary

ACICO Group in Kuwait is seeking a customer service representative to handle calls, provide information, and assist customers, directing inquiries to the appropriate departments when needed.

The role requires a Diploma and strong communication, customer service, and problem-solving skills; Kuwait nationals only.

Qualifications

• Diploma required.
• Strong communication and customer service skills.
• Ability to handle complaints and work under pressure.

Responsibilities

• Receive customer calls and inquiries, provide information and assistance, handle complaints and requests, and refer them to the relevant departments when necessary.

Skills

Communication

Customer service

Problem solving

Complaint handling

Under pressure

Communication systems

Education

Diploma

Job description

Receive customer calls and inquiries, provide information and assistance, handle complaints and requests, and refer them to the relevant departments when necessary.

Skills & Competencies:

• Communication skills.
• Customer service.
• Problem solving.
• Complaint handling.
• Ability to work under pressure, and use of communication systems.

Educational Qualification:

Diploma

Academic Specialization:

Diploma

For Kuwaiti Nationals Only.