Customer Experience Operations Manager

Client of Career Hunters; Kuwait City; On-site; KWD 9,000 - 15,000; Full time

Job summary

Client of Career Hunters is seeking a CRC Manager in Kuwait City to oversee day-to-day Customer Relationship Center operations, ensuring high customer satisfaction and efficient processes. You will lead agents and staff, monitor KPIs, and coordinate with Sales, Marketing, and Finance to resolve issues.

Requirements include a Bachelor's degree, 5+ years of managerial experience in customer service, fluency in English, and strong analytical and leadership skills.

Qualifications

• Bachelor's degree in any discipline from a reputable university.
• Minimum 5 years of managerial experience in customer service, contact center, or CRM.
• Fluency in English is required.
• Strong customer-service orientation and ability to handle difficult customer situations.
• Strong analytical and reporting skills, including good knowledge of Microsoft Excel.
• Excellent communication, leadership, coaching, and problem-solving skills.

Responsibilities

• Oversee daily operations of the Customer Relationship Center.
• Lead and motivate CRC agents, team leaders, and support staff.
• Monitor KPIs and ensure high service quality and customer satisfaction.
• Coordinate with other departments to resolve customer issues and improve processes.
• Maintain CRM and customer databases; ensure data accuracy and privacy.

Skills

English fluency

Customer service

Leadership

Problem solving

Data analysis

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

Client of Career Hunters is seeking a CRC Manager in Kuwait City to oversee day-to-day Customer Relationship Center operations, ensuring high customer satisfaction and efficient processes. You will lead agents and staff, monitor KPIs, and coordinate with Sales, Marketing, and Finance to resolve issues.

Requirements include a Bachelor's degree, 5+ years of managerial experience in customer service, fluency in English, and strong analytical and leadership skills.