Guest Experience Call Center Specialist

Arbete Careers; Kuwait City; On-site; KWD 3,348 - 5,580; Full time

Job summary

A hospitality group in Kuwait is seeking a Call Center Attendant to manage customer inquiries and support delivery orders efficiently. The ideal candidate will have 1-2 years of experience in customer service or call center roles, strong communication skills, and a customer-focused attitude. Responsibilities include handling calls, managing orders accurately, and coordinating with delivery teams to enhance customer satisfaction. Immediate joiners preferred. Competitive salary and dynamic environment offered.

Qualifications

• 1-2 years of experience in call center or customer service, preferably in F&B or retail.
• Strong communication skills in English; Arabic is an advantage.
• Good knowledge of POS systems, delivery platforms, call center software.

Responsibilities

• Answer customer calls in a professional manner.
• Take delivery and catering orders accurately.
• Coordinate with branch supervisors for order availability.
• Maintain logs of customer interactions and complaints.
• Follow company service standards and performance requirements.

Skills

Strong communication skills in English

Customer-focused attitude

Problem-solving skills

Ability to work under pressure

Multitasking ability

Education

High school diploma or equivalent

Diploma/degree in customer service or IT

Tools

POS systems

Call center software

Job description

A hospitality group in Kuwait is seeking a Call Center Attendant to manage customer inquiries and support delivery orders efficiently. The ideal candidate will have 1-2 years of experience in customer service or call center roles, strong communication skills, and a customer-focused attitude. Responsibilities include handling calls, managing orders accurately, and coordinating with delivery teams to enhance customer satisfaction. Immediate joiners preferred. Competitive salary and dynamic environment offered.