Bakery Team Leader: Customer Experience & Ops

Majid Al Futtaim; Kuwait; On-site; KWD 10,000 - 17,000; Full time

Benefits offered by this job

Friendly environment

Diverse colleagues

Leadership development

Job summary

Majid Al Futtaim in Kuwait is seeking a Team Leader in Bakery for MAF Retail Hypermarket Kuwait. You will drive quality, range and freshness standards to deliver an exceptional customer experience and help achieve sales targets.

You will motivate the team, address issues quickly and coach staff to maintain high service levels. Key responsibilities include overseeing pricing policy, assortment, promotions with suppliers, monitoring NPS, ensuring stock control and waste reduction, managing

Qualifications

• Diploma in Commerce or Finance.
• 3+ years in Retail operations role.
• Pleasant and warm disposition with a customer service orientation.
• Clear communicator.
• People orientated and able to build team spirit and motivation.
• Detail orientated.

Responsibilities

• Oversee and implement the commercial policy for store pricing.
• Oversee the products assortment in the section.
• Negotiate internal promotions with suppliers to enforce the image of discount inside the section Promo-Book.
• Monitor the NPS in the section and work on improving areas that need development.
• Ensure proper stock management (Preparing stock reports, stock value, control out of stock, stock replenishment orders and merchandise deliveries).
• Oversee and implement initiatives to ensure lowest waste and shrinkage ratio and control waste items report.
• Identify slow moving items and stock depreciation in order to help push their sales before expiry, if applicable.
• Manage and control displays to ensure correct pricing and Plano-gram is implemented at all times.

Education

Diploma in Commerce or Finance

Job description

Majid Al Futtaim in Kuwait is seeking a Team Leader in Bakery for MAF Retail Hypermarket Kuwait. You will drive quality, range and freshness standards to deliver an exceptional customer experience and help achieve sales targets.

You will motivate the team, address issues quickly and coach staff to maintain high service levels. Key responsibilities include overseeing pricing policy, assortment, promotions with suppliers, monitoring NPS, ensuring stock control and waste reduction, managing