Auto Service Team Leader - Boost Quality & CSAT

Alghanim Industries; Kuwait; On-site; KWD 11,000 - 18,000; Full time

Job summary

Alghanim Industries seeks a service team leader to drive higher productivity and customer satisfaction in the dealership workshop. You will supervise technicians, process job cards, and ensure completion within promised times while upholding safety and quality standards.

The role requires 3–5 years in a dealership, fluency in English and Arabic, and proficiency with MS Office. Strong teamwork and the ability to work under pressure are essential for success.

Qualifications

• 3–5 years of dealership experience.
• Fluent in English and Arabic.
• Proficient in MS Office.
• Computer literate.

Responsibilities

• Monitor technician productivity and customer satisfaction, ensure on-time delivery.
• Open and process job cards.
• Evaluate technician performance and arrange coaching.
• Diagnose technical problems with/without tools.
• Perform quality checks and road tests.
• Maintain health, safety, and housekeeping standards.

Skills

Teamwork under pressure

Bilingual English/Arabic

Tools

MS Office

Job description

Alghanim Industries seeks a service team leader to drive higher productivity and customer satisfaction in the dealership workshop. You will supervise technicians, process job cards, and ensure completion within promised times while upholding safety and quality standards.

The role requires 3–5 years in a dealership, fluency in English and Arabic, and proficiency with MS Office. Strong teamwork and the ability to work under pressure are essential for success.