Supervisor, Workshop Control

Al Sayer Group; Kuwait; On-site; KWD 7,800 - 12,000; Full time

Job summary

Al-Sayer Group in Kuwait is seeking a Garage Operations Supervisor to oversee daily workshop activities, ensuring efficient use of manpower, tools and resources to achieve productivity, quality and safety targets. You will supervise technicians, manage work assignments, and ensure timely vehicle delivery while maintaining high service standards.

The role requires strong diagnostic and repair knowledge, hands-on leadership, and experience with DMS and MS Office.

Qualifications

• At least 5 years of experience in automotive workshop operations, including a minimum of 2 years in a supervisory role.
• Strong knowledge of vehicle diagnostics, repair procedures, preventive maintenance, and workshop best practices.
• Team supervision experience: allocating work, monitoring productivity, and ensuring repair quality.
• Operational knowledge: customer service standards, workshop KPIs, and efficiency.
• Systems proficiency: experience using DMS and Microsoft Office applications.

Responsibilities

• Assist the Garage Manager in implementing operational improvements and ensuring efficient garage activities.
• Oversee daily section operations by optimizing manpower and workshop resources, assigning work to technicians, and ensuring productivity, quality, and timely vehicle delivery.
• Oversee maintenance of equipment and tools; take corrective and preventive action as required.
• Inspect customer vehicles to identify damage, abnormal noise, or mechanical faults, and provide guidance to technicians.
• Monitor workshop activities through inspections and quality checks; ensure compliance with procedures and service standards.
• Collaborate with Al-Sayer Group garages for warranty and technical information.
• Coordinate with Service Advisors to obtain approvals for repairs and recommend replacement vehicles when needed.
• Monitor WIP reports, investigate delays, and provide timely updates to the Garage Head.
• Suggest cost-control initiatives to optimize maintenance and garage expenses.
• Liaise with Warehouse staff to maintain stock and order parts for daily garage needs.
• Ensure repairs are diagnosed, completed to manufacturer standards, and pass quality inspection before delivery.
• Maintain safety requirements (HSE, ISO) and keep workshop clean with 5S standards.

Skills

Vehicle diagnostics

Supervisory experience

Workshop operations

Customer service standards

KPIs & efficiency

Education

Diploma (12th Standard + 2-3 years diploma)

Tools

DMS

MS Excel

MS Word

Job description

Requisition ID14734-Posted14/09/2026-Rental Cars-RAC Garage Operations (240)-Automotive

This job description is a summary of the typical job duties and requirements that are essential to the evaluation of the job and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. On occasion, individuals classified on this job may be required to perform functions of a higher or lower skill level not included in this job description.

Job Summary/Purpose

Supervise daily workshop operations, ensuring efficient utilization of manpower, tools, equipment, and resources to deliver high standards of productivity, quality, safety, customer satisfaction, and achievement of operational KPIs and turnaround time (TAT) targets.

Job Responsibilities

• Assist the Garage Manager in implementing operational improvements and ensuring the efficient functioning of garage activities.
• Oversee daily section operations by optimizing manpower and workshop resources, assigning work to technicians, and ensuring productivity, quality, and timely vehicle delivery.
• Oversee maintenance of equipment and tools; take corrective and preventive action as and when required.
• Inspect customer vehicles to identify damage, abnormal noise, or mechanical faults, and provide technical guidance to technicians on repair and maintenance requirements.
• Monitor workshop activities through regular inspections and random quality checks, identify operational issues, and ensure compliance with established work procedures and service standards.
• Collaborate with Al-Sayer Group garages for warranty and technical information for vehicles.
• Coordinate with Service Advisors to obtain customer approvals for additional repairs, communicate repair findings, and recommend replacement vehicles when extended repairs are required.
• Monitor Work-in-Progress (WIP) reports, investigate delays, and provide timely updates and recommendations to the Garage Head.
• Recommend cost-control initiatives to optimize vehicle maintenance and garage operating expenses.
• Liaise with Warehouse staff to maintain stock/order new parts/purchase consumables for garage daily requirements.
• Ensure all vehicle repairs are accurately diagnosed, completed to manufacturer standards, and pass quality inspection before delivery.
• Ensure compliance with HSE, ISO, and company safety requirements.
• Maintain workshop cleanliness and 5S standards, and promptly report and follow up on safety hazards and equipment deficiencies.

Required Qualifications:
Professional Experience:At least 5 years of experience in automotive workshop operations, including a minimum of 2 years in a supervisory role.
Technical expertise: Strong knowledge of vehicle diagnostics, repair procedures, preventive maintenance, and workshop best practices.
Team supervision: Proven experience managing technicians, allocating work, monitoring productivity, and ensuring repair quality.
Operational knowledge: Good understanding of customer service standards, workshop KPIs, and operational efficiency.
Systems proficiency: Experience using dealer management systems (DMS) and Microsoft Office applications.
Work environment: Ability to manage multiple priorities effectively in a fast-paced environment.

Preferred Experience:

• Experience in Toyota maintenance, fleet maintenance operations, or automotive dealership environments.
• Exposure to electric vehicle (EV) maintenance and diagnostics.
• Knowledge of warranty processes, quality control procedures, and health, safety, and environment (HSE) requirements.

Education - Primary

Experience - Primary

3

Education - Alternate

Diploma (12th Standard + 2 or 3 years Diploma)

Experience - Alternate

5

Lingusitic Abilities

B-Document Archival, Security and Management

B-Business Writing

B-MS Excel

B-Policies and Procedures

B-E Synergy

B-MS Word

B-Products and Services

B-Quality Control

4 - Customer Orientation

4 - Achievement Orientation

4 - Impact and Influence

4 - Personal Effectiveness

4 - Problem Solving

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