Team Leader

Alghanim Industries; Kuwait; On-site; KWD 11,000 - 18,000; Full time

Job summary

Alghanim Industries seeks a service team leader to drive higher productivity and customer satisfaction in the dealership workshop. You will supervise technicians, process job cards, and ensure completion within promised times while upholding safety and quality standards.

The role requires 3–5 years in a dealership, fluency in English and Arabic, and proficiency with MS Office. Strong teamwork and the ability to work under pressure are essential for success.

Qualifications

• 3–5 years of dealership experience.
• Fluent in English and Arabic.
• Proficient in MS Office.
• Computer literate.

Responsibilities

• Monitor technician productivity and customer satisfaction, ensure on-time delivery.
• Open and process job cards.
• Evaluate technician performance and arrange coaching.
• Diagnose technical problems with/without tools.
• Perform quality checks and road tests.
• Maintain health, safety, and housekeeping standards.

Skills

Teamwork under pressure

Bilingual English/Arabic

Tools

MS Office

Job description

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The team leader will be responsible to improve Customer Service Index by promptly attending customers, timely delivery and comply with FIRFT (fix it right first time), resulting in increased revenue.

Job Responsibilities

• Control and monitor the jobs based on the technician ability to achieve highest productivity and customer satisfaction and lowest comeback jobs. Ensure each job is completed within the promised delivery time.
• Open job card and process job card.
• Evaluate and monitor performance of the technicians against set standards, identify and ask for necessary training or coaching support. , keep them motivated and to improve efficiency and productivity.
• Diagnose technical problems with and without diagnostic tools.
• Quality checks and road testing of vehicles.
• Clear basics and concepts of automotive service technique
• Ensure that company’s health safety policies are followed, all tools equipments are kept in good order, and house keeping standard are maintained so as to preserve a good safe and healthy working environment

Candidate Requirements

• 3-5 years of working experience in dealership.
• Good command of both English and Arabic.
• Good working knowledge of MS Office applications
• Computer Literate
• Team player can work under pressure