Service Engineer

Al-Sayer Group; Kuwait; On-site; KWD 16,740 - 27,900; Full time

Job summary

A leading automotive service organization in Kuwait is seeking a Service Manager to oversee all service garage operations. The role involves promoting labor sales, ensuring service quality, and managing customer satisfaction. Candidates should have a Bachelor's degree or diploma in engineering with significant industry experience, along with fluency in Arabic and English. This position offers an opportunity to lead a dynamic team and contribute to business growth.

Qualifications

• 12 years of experience with a Bachelor's degree or 14 years with a diploma.
• Fluent in Arabic and English.
• Strong management skills in service operations.

Responsibilities

• Manage overall service garage operations to achieve business targets.
• Develop and implement marketing plans to enhance services.
• Ensure service quality standards are met at all levels.

Skills

Customer service management

Operational efficiency

Marketing strategy development

Conflict resolution

Performance monitoring

Education

Bachelor's degree in Engineering or equivalent

Diploma in Automobile/Electrical/Mechanical

Job description

Overview

A Service Manager manages the overall service garage operations in order to promote labor sales, achieve turn over targets, profits and market share growth and CSI.

• Achieve business plan in all areas of influence such as General Repair, Body shop, Express Maintenance and Quick Lube
• Identify and assign performance targets in terms of service garage revenue, CSI, product category and geographical area etc base on factors such as service garage capacity, turn over history and forecast agreed budgets, product mix etc.
• Contribute to development and implementation of incentive schemes in order to boost service garage activities and increase profits
• Contribute to the development and implementation of marketing plans such as new service launch events, promotions, advertising campaigns etc to help develop service garage turn over and increase market share
• Ensure the service delivery quality standards and promotional plans are understood and implemented at all levels to give optimum level of impact.
• Recommend purchasing of new equipment and material to ensure maximum efficiency and state of art service operations considering such factors as new car sales forecasts, new car models, introduction of new technology etc.
• Organize the service garage layout, facilities such as parking space and product service bay design in order to increase service garage capacity and ensure smooth flow of service garage traffic
• Ensure service garage customer database is constantly updated and maintained.
• Attend to and resolve escalated customer complaints and represent the business unit at senior level within the customer base to ensure its image is maintained and enhanced, develop customer database and generate business
• Monitor changes in the market situation and legislative requirements, competition, customer feedback, report to management and recommend or implement action to meet changing circumstances as required
• Monitor and rep

Languages

Arabic - Fluent / Excellent

English - Fluent / Excellent

Own a Car

Any

Have Driving License

Any

Job Skills

Educational Qualifications:

• Primary: Bachelor degree (12th Standard + 3 years or 4 years Engineering) or equivalent with 12 years of experience
• Alternate: Diploma in Automobile/ Electrical/ Mechanical (12th Standard + 2 or 3 years Diploma) or equivalent and 14 years of experience
• Linguistic Abilities: English and Arabic

About The Company

The Al-Sayer Group, is a leading progressive and proactive business group, headquartered at Kuwait, with diversified business interests in Automobiles, Transport & Heavy Equipment machinery, Car Rental & Leasing, Insurance Brokerage, FMCG, Tires, Oil & Paints, etc. Since its inception the company has focused on total customer satisfaction which has resulted in a good customer base. Our continuing commitment to excellence was recognized in 1997 when the company received the first ISO 9001 certification for achieving an international standard of quality and service specifically for service and repair of automotive and commercial vehicles and the sale of spare parts as Toyota / Lexus franchise.