Team Leader

Alghanim Industries - Food and Beverage; Gouvernement Hawalli; On-site; KWD 9,000 - 13,000; Full time

Job summary

Alghanim Industries - Food and Beverage seeks a team leader to drive customer service improvements through prompt attention to customers, timely delivery, and FIRFT adherence. You will supervise technicians, process job cards, and monitor performance to boost productivity and reduce returns.

The role requires 3-5 years in a dealership, strong English and Arabic communication, and proficiency with MS Office. You will ensure safety standards and support continuous team development.

Qualifications

• 3-5 years of working experience in dealership.
• Solid command of English and Arabic.
• Proficient user of MS Office applications.

Responsibilities

• Monitor technician performance to maximize productivity and customer satisfaction while minimizing comebacks.
• Open and process job cards efficiently.
• Evaluate technician performance against standards and arrange training or coaching as needed.
• Keep technicians motivated to improve efficiency and productivity.
• Diagnose vehicle problems using diagnostic tools and manual methods.
• Perform quality checks and road tests on vehicles.
• Ensure adherence to health and safety policies and maintain a safe, clean work environment.

Skills

English

Arabic

Teamwork

Pressure tolerance

Computer literacy

Education

Diploma in Automobile Engineering

Tools

MS Office

Job description

Long Description

Job Summary The team leader will be responsible to improve Customer Service Index by promptly attending customers, timely delivery and comply with FIRFT (fix it right first time), resulting in increased revenue.

Job Responsibilities

• Control and monitor the jobs based on the technician ability to achieve highest productivity and customer satisfaction and lowest comeback jobs. Ensure each job is completed within the promised delivery time.
• Open job card and process job card.
• Evaluate and monitor performance of the technicians against set standards, identify and ask for necessary training or coaching support. , keep them motivated and to improve efficiency and productivity.
• Diagnose technical problems with and without diagnostic tools.
• Quality checks and road testing of vehicles.
• Clear basics and concepts of automotive service technique
• Ensure that company's health safety policies are followed, all tools equipments are kept in good order, and house keeping standard are maintained so as to preserve a good safe and healthy working environment

Candidate Requirements

• 3-5 years of working experience in dealership.
• Good command of both English and Arabic.
• Good working knowledge of MS Office applications
• Computer Literate
• Team player can work under pressure

Education

Diploma in Automobile Engineering