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Social Media Representative-Italian Speaker in Greece (w/ Relocation Package)
Cross Border Talents
Palermo
Ibrido
EUR 30.000 - 50.000
Tempo pieno
30+ giorni fa

Descrizione del lavoro

A dynamic recruitment firm in Italy is seeking individuals to assist their online community, emphasizing empathy and effective communication. The role involves supporting users, resolving inquiries, and ensuring a positive environment. Candidates should possess excellent interpersonal skills, an EU nationality or Greek residence permit, and a high school diploma. A relocation package is provided, including travel, accommodation, and a gross monthly salary with a performance bonus.

Servizi

Relocation package
Paid training
Performance bonus

Competenze

  • Up to 1 year of experience in a Business Process Outsourcing environment or comparable.
  • Italian speaker (C2) with good communication skills in English (B2).
  • High affinity for the political and social situation relevant to the region.

Mansioni

  • Assist the community and resolve inquiries with empathy.
  • Make decisions and advocate for the community.
  • Investigate and resolve issues reported on the platform.

Conoscenze

Exceptional communication and soft skills
Tech-savvy and resourceful
Ability to multitask and work efficiently
Excellent reasoning and analytical capabilities
Thrive as a team player

Formazione

High school diploma
Descrizione del lavoro
Job Description:

Location: Onsitein Moschato, Greece or Remotein Greece

Company: Cross Border Talents is Recruiting!

About Us:

Join our vibrant and dynamic team dedicated to delivering top-notch support to our online community. We are passionate about creating a safe and positive environment for our users, and we need empathetic and skilled individuals to help us achieve this mission.

Responsibilities:

  • Assist our community and resolve inquiries empathetically, accurately, and promptly.
  • Stay knowledgeable about our products and community standards.
  • Make well-balanced decisions and advocate effectively for our community.
  • Exhibit strong interpersonal, verbal, and written communication skills, with an emphasis on empathy.
  • Support the company’s mission by prioritizing the community’s well-being.
  • Investigate and resolve issues reported on the social media platform, including account support and reports of abusive content.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Use market-specific knowledge to develop scalable solutions for community support.
  • Analyze data to improve the overall user experience.
  • Enforce the company’s Terms of Use by monitoring reports of abuse.
  • Review reported content within agreed turnaround times and quality standards.
  • Identify workflow inefficiencies and suggest solutions.
  • Recognize trends and escalate issues outside company policy to the global team.

Experience:

  • Up to 1 year of experience in a Business Process Outsourcing environment or a comparable service/process management environment.
  • High affinity and cultural awareness of the political and social situation relevant to the market/region supported.
  • Italian speaker (C2) with very good communication skills in English (at least B2level).

Skills:

  • Exceptional communication and soft skills.
  • Tech-savvy and resourceful.
  • Ability to multitask and work efficiently.
  • Excellent reasoning and analytical capabilities.
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Requirements:

  • EU nationality or Greek residence permit.
  • High school diploma.
  • Availability to work in shifts (40 hours per week, 5 days per week, 8 hours per day) between Monday-Sunday, 7 am-10 pm.
  • 5 working days of training.
  • Relocation package including paid flight to Greece, airport pick-up, administration assistance (tax number, bank account, etc.), 2 weeks paid in a hotel, and help from an agency to find an apartment.
  • Gross monthly salary plus a monthly performance bonus

If you are passionate about helping others and creating a positive online community, we would love to hear from you. Apply today and make a difference!

Required Skills:

Bonus Relocation Outsourcing Business Process Recruiting User Experience Soft Skills Salary Tax Availability Social Media Administration Business English Communication Training Management

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* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.

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