Welcomist Temporary - Boutique Roma

Join; Roma; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Meal voucher

Wellbeing programs

Job summary

Hermès Italie is seeking a Welcomist to join the Customer Experience team in Rome. You will welcome clients, nurture relationships, and support Sales Associates to deliver a bespoke luxury journey while coordinating appointments and events.

Fluency in Italian and English is required; a third language is a plus. A Bachelor’s degree in linguistics or fashion is preferred, with experience in luxury retail or hospitality. Excel skills and a passion for excellence complete the profile.

Qualifications

• Bachelor’s degree preferred in linguistics or fashion/luxury.
• Fluent Italian and English required; a third language is a plus.
• Experience in luxury retail or hospitality is desirable.

Responsibilities

• Welcome clients with warmth and hospitality.
• Build relationships to discover client needs and preferences.
• Assist Sales Associates and manage appointments and reservations.
• Coordinate store events and customer visits; support online and in-store services.

Skills

Fluency in Italian

Fluency in English

Hospitality experience

Customer service orientation

Teamwork

Education

Bachelor's degree in linguistics or fashion/luxury

Tools

Excel

Job description

Hermès Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then, the branch has expanded and continued to grow, leading to its current retail presence in the country: 11 stores, including 2 seasonal openings, 1 pop-up store and 2 flagship stores located in Milan and Rome.

Details of the job

General role

The Welcomist works in the Customer Experience team developing and delivering the most memorable journey for clients, embodying the Brand values and leading his/her team to provide heartfelt and bespoke attention to customers.

Main responsibilities

Welcome clients with a warm and hospitable greeting;

Build strong relationships with clients in order to discover their needs and wishes;

Talk to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in;

Manage customer queues through a dedicated app on Hermès devices;

Assist clients and support sales colleagues in complex situations regarding returns and reservations, etc;

Support the Sales Associates Team by helping schedule their appointments and customer visits;

Manage front and back relationship with the Operations Teams to ensure the online, after sales service and reservations orders delivery;

Oversee and update the store calendar of events and appointments;

Ensure the store is always in excellent conditions supervising relevant external suppliers, such as florists and catering, monitoring the supply of food & beverage.

Profile

Bachelor’s degree preferably with a linguistic or fashion/luxury focus;

Fluency in Italian and English. A third language will be considered an advantage;

Professional background: previous experience in similar positions, preferably in a luxury goods boutique or in hospitality;

Proficient with Excel / IT tools;

Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.

Hermès engages positive and passionate people who own the following requirements: Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability, flexibility and dynamism to function in a high-pace environment; Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.

What we offer

Contract Type: Temporary

Working Hours: Full-time

Indicative Starting Gross Annual Salary: €27,000, determined according to objective and gender-neutral criteria.

Variable Pay: Eligibility for an annual incentive plan in line with Company policies.

Benefits

• €10 meal voucher per working day, in addition to statutory and collective bargaining benefits.
• Employees may also be eligible for supplementary benefits and wellbeing programs in accordance with Company policies.

In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 25,185 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.