Waiter/Waitress

Soho House & Co

Roma

On-site

EUR 21,365 - 26,112

Full time

14 days+

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Benefits offered by this job

Staff Canteen

Soho Friends Membership

Monthly Staff Screenings & Staff Gym Classes

50% Discount on Cowshed Spa

50% F&B Discount

Global Benefits: Any Bedroom, Any House, $100 per night

50% Discount Public Restaurants

Birthday Gift: 1 day OFF+Voucher

House Hero and Introduce a Star Program

Corporate Benefits (access discounts platform)

Job summary

Soho House & Co in Rome is looking for a passionate Waiter/Waitress to provide exceptional service to our members. The role involves greeting members, serving food and drinks, and maintaining a pristine working environment. Candidates should be organized, reliable, and possess excellent customer service skills.

Benefits include a salary of €23,739.00, staff canteen, discounts at the spa and restaurants, and a unique Soho Friends Membership, among others. Join us for a rewarding experience in hospitality.

Responsibilities

Greet members and introduce them to menus.
Ensure tables are set up and serve drinks.
Take members’ orders and deliver them.
Confirm and serve food items to tables.
Open and serve wine and champagne.
Provide service for designated section.
Check for dietary requirements.
Engage with members for satisfaction feedback.
Log member preferences for better service.
Maintain a clean working environment.
Provide bills and process payments.
Attend meetings for menu updates.
Support food and drink service as required.
Reset tables after members leave.
Handle member complaints professionally.
Ensure safety and wellbeing of members.
Protect VIPs and their privacy.

Skills

Passion for Food, drink and hospitality

Strong attention to details

Excellent customer service

Fluent in English

Organised and reliable

Ability to handle feedback

Ability to multitask

Ability to follow instructions

Job description

Job Purpose

As a Waiter/Waitress with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact.

Key Accountabilities

To greet members as they settle down at their table and introduce them to menus.
To ensure tables are set up before seating members and offering them water or drinks. Water is topped up throughout their stay.
To take members’ orders using the and deliver them to the kitchen staff for preparation.
To confirm food items, match the orders and deliver them to the correct table.
To correctly open bottles of wine or champagne and pour for members, ensuring glasses are topped up throughout their stay.
To provide service and accountability for designated section.
To check with members if they have any allergy or dietary requirements.
To possess a strong understanding of the food and drink menu in order to make recommendations on pairings and any other specific member requests.
To engage with member, check if they are satisfied with their visit, including food and drink and if they need anything else.
To log and recall member preferences and accommodate special requests where possible to create a positive outcome that will result in a memorable member experience.
To perform opening and closing procedures including but not limited to the set up and break down of stations.
To maintain a spotless and pristine working environment.
To provide members with the bill and processing payment.
To attend regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
To support with running food from the kitchen and drinks for the bar to the tables when needed.
To wipe down tables after members have left resetting the restaurant and club space.
To resolve or upscale member complaints, handling all member interactions with the highest level of hospitality and professionalism.
To act in all matters related to safety, security, satisfaction and wellbeing of employees and members.
To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.