Runner Food & Beverage Rome, Soho House Rome View Role

Soho House & Co.

Roma

On-site

EUR 25,000 - 30,000

Full time

14 days+

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Benefits offered by this job

Staff Canteen

Monthly Staff Screenings & Staff Gym Classes

50% Discount on Cowshed Spa

50% F&B Discount

50% Discount Public Restaurants

Birthday Gift: 1 day OFF+Voucher

House Hero and Introduce a Star Program

Corporate Benefits (access discounts platform)

Job summary

Soho House & Co. is looking for a Runner in Rome, Italy, to ensure that our members have an amazing experience. You will deliver food orders from the kitchen or bar to members’ tables, assisting waiting staff while maintaining high standards of hospitality.

Successful candidates will have a passion for food and hospitality, excellent attention to detail, and the ability to multitask in a fast-paced environment. Join us to be a part of our dedicated team.

Qualifications

Up to 2 years of experience in a busy high-profile venue.
Ability to handle feedback to achieve member satisfaction.
Ability to understand and follow written and verbal instructions.

Responsibilities

Assist the waiting staff and ensure member experience.
Deliver food orders from the kitchen/bar to members' tables.
Maintain a spotless and pristine working environment.
Act in all matters related to safety and satisfaction of employees and members.

Skills

Passion for Food, drink and hospitality

Strong attention to details

Ability to multitask and work in a fast-paced environment

Organised and reliable

Job description

As a Runner with Soho House, your role is to make sure that our members have an amazing experience every time. Possessing natural hospitality charm, we will give you a platform to connect, grow, have fun and make an impact

Your main responsibility is to assist the waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members’ tables, acting as a point of contact between the kitchen/bar and the floor. Other responsibilities include ensuring tables are set up for service.

Key Accountabilities

To bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members.
To maintain a spotless, pristine work environment.
To provide service to and is accountable for an assigned section.
To develop relationships with members in order to provide personalized service.
To polish cutlery ensuring they are ready for service.
To prepare any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc).
To support with opening and closing procedures including but not limited to the set up and break down of stations.
To maintain a spotless and pristine working environment.
To attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings.
To wipe down tables after members have left resetting the restaurant so we can welcome reservations and accommodate walk ins.
To handling all member interactions with the highest level of hospitality and professionalism and elevate any complaints to your floor manager.
To act in all matters related to safety, security, satisfaction and wellbeing of employees and members.
To assure the proper handling of VIPs and PWKs, protecting their privacy and confidentiality.
To support the team with any of their needs on an ad-hoc basis.

Measures of Success

Positive feedback from member surveys.
Mystery guest
Punctuality.
Feedback from management team.
Weekly and monthly knowledge tests.

Requirements

A successful Runner for Soho House will ideally have up to experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.