Voice and Video Technician (VoIP, VTC, Endpoint Services) for NATO with security clearance

WLG; Lentini; In loco; EUR 45.000 - 65.000; Tempo pieno

Descrizione del lavoro

WLG in Sicily seeks an experienced AV/IT support professional to manage end-to-end audio and video services. You will deploy, configure and maintain equipment, ensuring readiness for exercises and operations.

The role covers senior networked video sessions, voice device setup, and secure network work. You will log work in official systems, follow procedures, and remain on site with occasional extended hours as projects require.

Competenze

• Two years hands-on designing, implementing and maintaining core network architecture.
• Practical experience with video teleconferencing technologies.
• Understanding of VoIP and IP addressing.
• Ability to log and track work in a service-desk tool.
• Comfort with structured procedures, checklists and instructions.
• Foundational IT security awareness: passwords, access control, devices.
• Ability to follow and improve documented procedures under pressure.
• Good communication with users and colleagues, accurate records.
• Willingness to work on site and extended hours when required.
• Fluent English, CEFR B2 to C1.

Mansioni

• Prepare, configure and deploy audio and video equipment per baseline configurations.
• Set up and manage video teleconferencing for senior and command sessions.
• Install and configure voice equipment over both ordinary and secure networks.
• Set up and tear down projectors and sound equipment.
• Carry out approved endpoint updates and line patching per procedures.
• Handle incidents and service requests promptly and accurately.
• Prepare, deploy and recover equipment in exercises and operations.
• Maintain complete, auditable records of work performed.
• Support other communications service areas where endpoint work touches services.

Conoscenze

Video conferencing

VoIP basics

IP addressing

Service desk tool

IT security basics

Documentation

Structured processes

Communication skills

On-site work

Strumenti

Service-desk tool

Windows

Descrizione del lavoro

When a command conference starts, the video either works or it does not, and someone has already made sure it does. That is this role. You would sit inside the operational support team of a communications unit in Sicily, looking after audio and video services end to end: setting them up, configuring them, keeping them ready, and putting them back together after an exercise.

The work is practical and varied - senior-level video teleconferencing one day, voice equipment and line patching the next, and the preparation, deployment and recovery of kit around exercises and operational activity throughout.

What You Would Be Doing

• Prepare, configure and deploy audio and video equipment, and keep it aligned with the approved baseline configurations.
• Set up and manage video teleconferencing, including senior and command-level sessions.
• Install and configure voice equipment over both ordinary and secure networks.
• Set up and tear down projectors and sound equipment.
• Carry out approved endpoint updates and physical line patching to the defined procedures and schedule.
• Handle incidents and service requests promptly and accurately.
• Prepare, deploy and recover equipment in support of exercises and operational activity.
• Keep complete, accurate and auditable records of everything performed and delivered.
• Support other communications service areas within the unit where the work touches endpoint services.

What you would bring

• At least two years hands-on designing, implementing and maintaining core network architecture for large organisations.
• Practical experience with video teleconferencing technologies.
• A sound practical understanding of voice over IP and of IP addressing.
• Comfortable logging and tracking your own work in a service-desk tool.
• Comfort in a structured environment - procedures, processes, checklists and instructions.
• A basic grasp of IT security practice: password handling, access control, safe use of devices.
• The ability to follow and improve documented procedures, and to prioritise when several things break at once.
• Good communication with users and colleagues, and accurate record-keeping.
• Willingness to work on site and, when a project or transition needs it, for extended hours.
• Fluent professional English, around CEFR B2 to C1.

Experience in NATO environments, knowledge of ITIL practice, end-user IT support in an enterprise or operational setting, and good working knowledge of Windows and basic networking are all desirable.