AV/VTC Technical Support Specialist — Operational CIS Unit for NATO with security clearance

WLG; Lentini; In loco; EUR 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

WLG in Sicily seeks an on-site communications specialist to manage audio and video services end to end. You will deploy, configure, test, and recover equipment for exercises, coordinating with command-level sessions and routine endpoint updates.

The role requires hands-on video teleconferencing experience, VoIP knowledge, and strong record-keeping. A structured, process-driven mindset and fluent English are essential.

Competenze

• Minimum two years designing, implementing and maintaining core network architecture.
• Practical experience with video teleconferencing technologies.
• Solid understanding of VoIP and IP addressing.
• Experience logging and tracking work in a service-desk tool.
• Structured environment: procedures, checklists and instructions.
• Basic IT security practices: passwords, access control, device protection.
• Ability to follow and improve documented procedures and prioritise issues.
• Strong communication with users and colleagues; accurate records.
• Willingness to work on site and, when needed, extended hours.
• Fluent English, CEFR B2 to C1.

Mansioni

• Prepare, configure and deploy audio and video equipment per baseline configurations.
• Set up and manage video teleconferencing, including senior/command sessions.
• Install and configure voice equipment over both ordinary and secure networks.
• Set up and tear down projectors and sound equipment.
• Carry out approved endpoint updates and routine line patching.
• Handle incidents and service requests promptly and accurately.
• Prepare, deploy and recover equipment for exercises and operations.
• Maintain complete, auditable records of all actions performed.
• Support other communications service areas where endpoint work intersects.

Conoscenze

Video teleconferencing

Network design

Voice over IP

IP addressing

Service-desk logging

IT security basics

Procedures & checklists

Record-keeping

On-site troubleshooting

English communication

Strumenti

Windows

Networking basics

Descrizione del lavoro

When a command conference starts, the video either works or it does not, and someone has already made sure it does. That is this role. You would sit inside the operational support team of a communications unit in Sicily, looking after audio and video services end to end: setting them up, configuring them, keeping them ready, and putting them back together after an exercise.

The work is practical and varied - senior-level video teleconferencing one day, voice equipment and line patching the next, and the preparation, deployment and recovery of kit around exercises and operational activity throughout.

What You Would Be Doing

• Prepare, configure and deploy audio and video equipment, and keep it aligned with the approved baseline configurations.
• Set up and manage video teleconferencing, including senior and command-level sessions.
• Install and configure voice equipment over both ordinary and secure networks.
• Set up and tear down projectors and sound equipment.
• Carry out approved endpoint updates and physical line patching to the defined procedures and schedule.
• Handle incidents and service requests promptly and accurately.
• Prepare, deploy and recover equipment in support of exercises and operational activity.
• Keep complete, accurate and auditable records of everything performed and delivered.
• Support other communications service areas within the unit where the work touches endpoint services.

What you would bring

• At least two years hands-on designing, implementing and maintaining core network architecture for large organisations.
• Practical experience with video teleconferencing technologies.
• A sound practical understanding of voice over IP and of IP addressing.
• Comfortable logging and tracking your own work in a service-desk tool.
• Comfort in a structured environment - procedures, processes, checklists and instructions.
• A basic grasp of IT security practice: password handling, access control, safe use of devices.
• The ability to follow and improve documented procedures, and to prioritise when several things break at once.
• Good communication with users and colleagues, and accurate record-keeping.
• Willingness to work on site and, when a project or transition needs it, for extended hours.
• Fluent professional English, around CEFR B2 to C1.

Experience in NATO environments, knowledge of ITIL practice, end-user IT support in an enterprise or operational setting, and good working knowledge of Windows and basic networking are all desirable.