Virtual Travel Customer Service

Elevationtravelpartners; Torino; In loco; EUR 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Descrizione del lavoro

A travel services company is seeking a Virtual Travel Customer Service professional to assist clients with trip preparations and through their travel experiences. Responsibilities include managing inquiries via email, chat, and phone, helping with itinerary changes, and providing travel guideline information. The ideal candidate is reliable, organized, and has a friendly communication style. This role offers remote work flexibility and opportunities for professional development.

Competenze

• Previous customer support experience is preferred.
• Effective communication skills are essential.
• Ability to use online tools and learn new systems.

Mansioni

• Assist clients via email, chat, and phone.
• Manage itinerary changes and answer travel questions.
• Provide detailed destination information.
• Follow up with clients before their trip.
• Resolve issues to ensure a positive experience.

Conoscenze

Friendly communication

Customer support experience

Reliability

Organization

Comfortable using online tools

Interest in travel

Descrizione del lavoro

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks