Virtual Travel Customer Service

Elevationtravelpartners; Firenze; In loco; EUR 30.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Descrizione del lavoro

A travel service company is seeking a Virtual Travel Customer Service professional in Italy to assist clients with their travel experiences. The role focuses on providing support through email, chat, and phone, helping with itinerary updates, and resolving travel-related queries. Ideal candidates will possess a friendly communication style, customer support experience, and organizational skills. The position offers remote work flexibility and includes training and professional development opportunities.

Competenze

• Excellent communication skills to assist clients effectively.
• Previous experience in customer support is preferred.
• Must be organized and reliable while working remotely.

Mansioni

• Assist clients via email, chat, and phone.
• Help with itinerary changes and questions.
• Provide destination information and guidelines.
• Follow up with travelers before departure.
• Resolve concerns positively.

Conoscenze

Friendly communication

Customer support experience

Reliability

Organizational skills

Comfort with online tools

Interest in travel

Descrizione del lavoro

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks