Virtual Travel Customer Service

Elevationtravelpartners; Genova; In loco; EUR 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work flexibility

Training provided

Professional development opportunities

Access to travel-related perks

Descrizione del lavoro

A travel service company is seeking a Virtual Travel Customer Service professional to assist clients with trip preparations and ongoing support. Responsibilities include managing customer inquiries across various platforms and providing essential travel information. The ideal candidate will have strong communication skills and some customer support experience. This role offers remote work flexibility and opportunities for professional development, making it a great fit for those passionate about helping travelers feel confident and prepared.

Competenze

• Previous experience in customer service is preferred.
• Strong communication skills are essential.
• Must be organized and reliable.

Mansioni

• Assist clients through email, chat, and phone.
• Manage itinerary changes and travel questions.
• Provide destination information and guidelines.
• Follow up with travelers before their departure.
• Resolve customer concerns positively.

Conoscenze

Friendly communication style

Customer support experience

Reliability and organization

Ability to use online tools

Interest in travel

Descrizione del lavoro

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks