Virtual Travel Customer Service

Elevationtravelpartners; Palermo; In loco; EUR 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Descrizione del lavoro

A leading travel service company is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and throughout their travel. Responsibilities include answering questions via email, chat, or phone, helping with itinerary changes, providing destination information, and resolving concerns. Ideal candidates will have a friendly communication style, customer support experience, and an interest in travel. This position offers remote work flexibility, training, and professional development opportunities.

Competenze

• Experience in customer support is preferred.
• Must have a reliable and organized approach.
• Comfortable using online tools and learning new systems.

Mansioni

• Assist clients through email, chat, and phone.
• Help with itinerary changes and travel questions.
• Provide destination information and guidelines.
• Follow up with travelers before departure.
• Resolve concerns while ensuring customer satisfaction.

Conoscenze

Friendly communication style

Customer support experience

Organizational skills

Proficient with online tools

Interest in travel

Descrizione del lavoro

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks