Virtual Travel Customer Service

Elevationtravelpartners; Padova; In loco; EUR 25.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work flexibility

Training provided

Ongoing team support

Professional development opportunities

Access to travel-related perks

Descrizione del lavoro

A travel support company is seeking a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This remote position involves providing assistance through various communication channels, aiding with itinerary changes, and ensuring customer satisfaction. Ideal candidates should possess strong communication skills and have a reliable, organized approach. The company offers training, ongoing support, and access to travel-related perks.

Competenze

• Experience in customer support is preferred.
• Must be reliable and organized.
• Ability to learn new online systems quickly.
• Willingness to learn new systems and tools.

Mansioni

• Provide assistance through email, chat, and phone communication.
• Help with itinerary changes and travel questions.
• Provide destination and travel guideline information.
• Follow up with travelers before departure.
• Resolve concerns while maintaining a positive customer experience.

Conoscenze

Friendly and professional communication style

Customer support experience

Reliability and organization

Comfortable using online tools

Interest in travel

Strumenti

Email client tools

Descrizione del lavoro

We are hiring a Virtual Travel Customer Service professional to assist clients with trip preparation and support throughout their travel experience. This role centers on answering questions, managing requests, and helping travelers feel confident and prepared.

Key Responsibilities

• Provide assistance through email, chat, and phone communication
• Help with itinerary changes, updates, and general travel questions
• Provide destination and travel guideline information
• Follow up with travelers before departure
• Resolve concerns while maintaining a positive customer experience

Ideal Candidate

• Friendly and professional communication style
• Customer support experience preferred
• Reliable and organized
• Comfortable using online tools and learning new systems
• Interest in travel and client satisfaction

What We Offer

• Remote work flexibility
• Training provided
• Ongoing team support
• Professional development opportunities
• Access to travel-related perks