Villas & Residences Operations Leader

Rocco Forte Hotels Group; Sciacca; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Growth opportunities

Training & development

Discounted hotel rates

50% discount at company bars & 20% at沃

Job summary

Rocco Forte Hotels is seeking a Villas & Residences Manager to lead the Villas business across our luxury properties in Sicily, including Verdura Resort. The role is highly operational, front-facing, and requires hands-on support of arrivals, departures, service recovery and Owner relations while maintaining staffing, standards and productivity.

You will manage Villas Housekeeping, Personal Assistants and Villas Reception, plan staffing and leave, coordinate with Front Office, Concierge,

Qualifications

• Proven management experience in luxury hospitality.
• Strong leadership, rostering and operational planning skills.
• Fluency in Italian and English.

Responsibilities

• Act as the main operational point of contact for villa Owners and Guests, building trusted relationships through attentive, professional and discreet communication.
• Oversee the entire villa experience, from pre-arrival arrangements and villa preparation to departure and follow-up, ensuring that preferences and requests are consistently addressed.
• Maintain a visible presence during key arrivals, departures and Owner stays, personally managing complex requests, complaints and service recovery.
• Lead and develop the Villas Housekeeping, Personal Assistants and Villas Reception teams, setting clear priorities and service standards.
• Plan staffing, rotas and leave according to occupancy, Owner presence and operational needs, balancing service quality with productivity and cost control.
• Conduct daily briefings, ensure effective handovers and adapt resources to changing priorities.
• Oversee villa inspections, housekeeping schedules, amenities and final pre-arrival checks, ensuring consistently high standards.
• Work closely with Engineering and Maintenance to prioritise interventions, resolve outstanding issues and protect villa availability.
• Coordinate with Front Office, Concierge, Reservations, Revenue, F&B, Spa, Golf and other Resort departments to deliver a seamless experience.
• Liaise with Finance and Villas Administration on Owner-related charges and supporting documentation.
• Monitor Guest satisfaction, service quality, team performance and operating costs, driving improvements and providing regular operational updates to management.
• Support recruitment and onboarding in collaboration with HR, and promote ongoing training and development within the team.

Skills

Leadership

Rostering

Operational planning

Discretion

Job description

Rocco Forte Hotels is seeking a Villas & Residences Manager to lead the Villas business across our luxury properties in Sicily, including Verdura Resort. The role is highly operational, front-facing, and requires hands-on support of arrivals, departures, service recovery and Owner relations while maintaining staffing, standards and productivity.

You will manage Villas Housekeeping, Personal Assistants and Villas Reception, plan staffing and leave, coordinate with Front Office, Concierge,