Lux Villas & Residences Manager — Flexible Hours

The Carlton, a Rocco Forte Hotel; Sciacca; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Discounted hotel rates

50% discount at hotel bars/restaurants

20% discount on spa and Irene Forte

BenefitHub discounts

Permanent contract (CCNL Turismo)

Competitive salary (RAL 45,000–55,000€

Job summary

The Carlton, a Rocco Forte Hotel in Sicily is seeking a Villas & Residences Manager to lead daily operations across villas, reception and service touchpoints, ensuring a flawless guest experience.

You will manage staffing, standards and cost control while maintaining high service levels, building relationships with Owners and VIP guests. Flexibility for evenings/weekends is required to align with guest needs.

Qualifications

• Proven management experience in luxury hospitality, Villas & Residences or comparable operations.
• Strong leadership and rostering skills with operational planning ability.
• Excellent communication, discretion and problem-solving for Owners/VIPs.

Responsibilities

• Act as main operational contact for villa Owners and Guests with trusted relationships.
• Oversee the entire villa experience from pre-arrival to departure and follow-up.
• Lead Villas Housekeeping, Personal Assistants and Villas Reception teams.
• Plan staffing, rotas and leave according to occupancy and needs.
• Coordinate with Front Office, Concierge, Reservations, F&B, Spa and other departments.
• Monitor guest satisfaction, service quality and operating costs; report updates to management.

Skills

Leadership

Rostering

Operational planning

Discretion

Job description

The Carlton, a Rocco Forte Hotel in Sicily is seeking a Villas & Residences Manager to lead daily operations across villas, reception and service touchpoints, ensuring a flawless guest experience.

You will manage staffing, standards and cost control while maintaining high service levels, building relationships with Owners and VIP guests. Flexibility for evenings/weekends is required to align with guest needs.