Villas & Residences Leader — Luxury Guest Experience

Verdura Resort, Sciacca, Italy; Sciacca; In loco; EUR 45.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hotel discounts

Training & development

Well-being benefits

Flexible hours

Descrizione del lavoro

Rocco Forte Hotels in Sicily invites applications for the Villas & Residences Manager role at Verdura Resort. You will be the senior operational leader for the Villas business, visible across villas, reception and service touchpoints, supporting arrivals, departures, and owner relations with discretion and excellence.

You will lead the Villas Housekeeping, Personal Assistants and Villas Reception teams, plan staffing and schedules, manage costs, and collaborate with Finance, Engineering and

Competenze

• Proven management experience in luxury hospitality.
• Fluency in Italian and English.
• Strong leadership and operational planning skills.

Mansioni

• Act as the main operational point of contact for villa Owners and Guests, building trusted relationships through attentive, professional and discreet communication.
• Oversee the entire villa experience, from pre-arrival arrangements and villa preparation to departure and follow-up, ensuring that preferences and requests are consistently addressed.
• Maintain a visible presence during key arrivals, departures and Owner stays, personally managing complex requests, complaints and service recovery.
• Lead and develop the Villas Housekeeping, Personal Assistants and Villas Reception teams, setting clear priorities and service standards.
• Plan staffing, rotas and leave according to occupancy, Owner presence and operational needs, balancing service quality with productivity and cost control.
• Conduct daily briefings, ensure effective handovers and adapt resources to changing priorities.
• Oversee villa inspections, housekeeping schedules, amenities and final pre-arrival checks, ensuring consistently high standards.
• Work closely with Engineering and Maintenance to prioritise interventions, resolve outstanding issues and protect villa availability.
• Coordinate with Front Office, Concierge, Reservations, Revenue, F&B, Spa, Golf and other Resort departments to deliver a seamless experience.
• Liaise with Finance and Villas Administration on Owner-related charges and supporting documentation.
• Monitor Guest satisfaction, service quality, team performance and operating costs, driving improvements and providing regular operational updates to management.
• Support recruitment and onboarding in collaboration with HR, and promote ongoing training and development within the team.

Conoscenze

Leadership

Rostering

Operational planning

Discretion

Communication

VIP/Owner relations

Descrizione del lavoro

Rocco Forte Hotels in Sicily invites applications for the Villas & Residences Manager role at Verdura Resort. You will be the senior operational leader for the Villas business, visible across villas, reception and service touchpoints, supporting arrivals, departures, and owner relations with discretion and excellence.

You will lead the Villas Housekeeping, Personal Assistants and Villas Reception teams, plan staffing and schedules, manage costs, and collaborate with Finance, Engineering and