Tuscan Luxury Concierge – Curate Unforgettable Moments

Belmond; Casole d'Elsa; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Seasonal contract (2027 Summer)

Accommodation provided

Staff amenities

Discovery Belmond program

Professional development

Job summary

Castello di Casole, A Belmond Hotel, Tuscany, is seeking an enthusiastic Concierge for the 2027 Summer season to craft memorable guest experiences. You will report to the Head Concierge and work with all hotel departments to ensure seamless, personalized service.

The ideal candidate has at least 2 years in luxury hospitality, speaks Italian and English fluently, and possesses strong interpersonal skills along with knowledge of Tuscany.

Qualifications

• Minimum 2 years of experience in a similar role within a luxury hotel or hospitality environment.
• Fluent in Italian and English; knowledge of a third language is highly valued.
• Local knowledge of Tuscany and its cultural, gastronomic, and leisure offerings.
• Exceptional interpersonal and communication skills.
• Proficiency in Microsoft Office and hotel management systems.
• Valid driver’s license preferred.

Responsibilities

• Serve as the main point of contact for guests, providing exceptional and personalized assistance throughout their stay.
• Offer expert recommendations on local attractions, restaurants, activities, and cultural events, ensuring every experience reflects the authentic Tuscan spirit.
• Arrange and confirm restaurant reservations, transportation, guided tours, and special requests with precision and care.
• Build and maintain strong relationships with local partners, ensuring access to exclusive experiences and services.
• Anticipate guest needs and preferences, delivering thoughtful touches that enhance their stay.
• Coordinate with Front Office, Housekeeping, and F&B teams to ensure a smooth flow of guest communication and satisfaction.
• Handle guest complaints or concerns with professionalism, discretion, and empathy.

Job description

Castello di Casole, A Belmond Hotel, Tuscany, is seeking an enthusiastic Concierge for the 2027 Summer season to craft memorable guest experiences. You will report to the Head Concierge and work with all hotel departments to ensure seamless, personalized service.

The ideal candidate has at least 2 years in luxury hospitality, speaks Italian and English fluently, and possesses strong interpersonal skills along with knowledge of Tuscany.