Seasonal Luxury Front Desk & Guest Experience – Tuscany

Belmond Ltd.; Siena; Hybrid; EUR 11,000 - 17,000; Part time

Benefits offered by this job

Accommodation provided

Staff canteen

Employee welfare benefits

Discovery Belmond Program

Career development

Job summary

Belmond Ltd. in Tuscany seeks a dedicated Front Desk Agent Turnante for the 2027 season to join Castello di Casole, a Belmond Hotel, Tuscany.

The ideal candidate is passionate about delivering authentic hospitality with attention to detail in every guest interaction. Based at Castello di Casole, you will manage front desk operations, assist with check-in/check-out, handle cash transactions, and foster professional relationships with guests and colleagues.

Qualifications

• Minimum 1 year of experience in a similar role within luxury hotels.
• Fluent in Italian and English; knowledge of a third language is a plus.
• Excellent interpersonal and communication skills.
• Ability to remain calm and composed under pressure.
• Strong attention to detail and high standards of service.

Responsibilities

• Manage Front Desk operations according to company policies while maintaining high service standards.
• Build and maintain professional relationships with guests and colleagues.
• Anticipate guests' needs and address any complaints effectively.
• Perform cash and credit transactions as required.
• Assist with guest check-in and check-out procedures efficiently.

Skills

Front Desk operations

Guest relations

Cash handling

Check-in/check-out

Luxury hotels experience

Bilingual Italian-English

Interpersonal skills

Calm under pressure

Attention to detail

Tools

Microsoft Office

Hotel management systems

Job description

Belmond Ltd. in Tuscany seeks a dedicated Front Desk Agent Turnante for the 2027 season to join Castello di Casole, a Belmond Hotel, Tuscany.

The ideal candidate is passionate about delivering authentic hospitality with attention to detail in every guest interaction. Based at Castello di Casole, you will manage front desk operations, assist with check-in/check-out, handle cash transactions, and foster professional relationships with guests and colleagues.