Concierge | Season 2027 | Castello di Casole, A Belmond Hotel in Tuscany

Belmond; Querceto; On-site; EUR 32,000 - 46,000; Part time

Benefits offered by this job

CCNL Turismo Federalberghi

Seasonal contract

Welfare platform with credit

High-quality staff canteen

Discovery Belmond program anddiscounts

Staff accommodation with swimming pool

Job summary

Castello di Casole, a Belmond Hotel, is seeking an exceptionally connected Concierge to unlock extraordinary local experiences and tailor bespoke itineraries for discerning guests in a luxury setting.

You will build networks with high-end partners, anticipate guest needs, and manage preferences with discretion. Fluency in Italian and English is required, with a third language preferred, while maintaining elegant service at the Concierge Desk.

Qualifications

• Minimum 3 years of experience as a Concierge in a 5-star luxury.
• Fluent in Italian and English; proficiency in a third language is highly preferred.

Responsibilities

• Provide bespoke concierge services, assisting guests with fine-dining reservations, private transfers, exclusive access, and tailored cultural excursions.
• Build and nurture strong networks with local luxury partners, artisans, boat charters, and high-end service providers.
• Anticipate guest desires, resolving complex requests with discretion, creativity, and speed.
• Maintain accuracy in tracking guest preferences and concierge booking logs via internal systems.
• Maintain an elegant presence at the Concierge Desk, acting as an ambassador for the destination.

Skills

Guest services

Networking

Multilingual

Diplomacy

Job description

At Castello di Casole, a Belmond Hotel, we are looking for an exceptionally connected, knowledgeable, and resourceful Concierge, who will unlock extraordinary local experiences and tailor bespoke itineraries for our discerning guests.

Primary Responsibilities Include

• Provide bespoke concierge services, assisting guests with fine-dining reservations, private transfers, exclusive access, and tailored cultural excursions.
• Build and nurture strong networks with local luxury partners, artisans, boat charters, and high-end service providers.
• Anticipate guest desires, resolving complex requests or changes with absolute discretion, creativity, and speed.
• Maintain complete accuracy in tracking guest preferences and concierge booking logs via internal systems.
• Maintain an elegant presence at the Concierge Desk, acting as a passionate ambassador for the destination.
• Minimum 3 years of experience as a Concierge in a 5-star luxury.
• Deep local knowledge of the destination, cultural landscape, and high-end gastronomy.
• Outstanding communication, diplomacy, and storytelling abilities.
• Problem-solving ingenuity and a strong network of local contacts.
• Fluency in Italian and English; proficiency in a third language is highly preferred.

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• CCNL Turismo Federalberghi
• Seasonal contract
• Welfare platform with credit
• High-quality staff canteen
• Discovery Belmond program and discounted prices at our iconic properties
• Staff accomodation with swimming pool and gym for non residents

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

About Us
Immersed within rolling hills and breath-taking nature, Castello di Casole, a Belmond Hotel, is a 10th century castle set in 4,200 verdant acres. It is the perfect place to experience the wonders of rural Tuscany, a retreat to a world of comfort, elegance and sophisticated dining. Activities range from truffle hunts and sustainable cooking classes to out-of-this-world stargazing. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

Castello di Casole is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.