TRICARE Beneficiary Services Representative PART TIME - Aviano, Italy

Leidos LLC; Aviano; On-site; EUR 14,000 - 28,000; Part time

Job summary

Leidos in Aviano, Italy, is seeking a Part-Time TRICARE Beneficiary Services Representative to support active-duty members and families. This 20-hour-per-week role offers meaningful work and collaboration with a mission-driven team. You will verify benefits, manage enrollments, PCM changes, and assist with claims and education.

Candidates must meet U.S. citizenship/SOFA requirements and have strong English communication and data accuracy.

Qualifications

• Bachelor’s degree in a related field.
• Associate’s degree with 4 years of specialized experience
• Major certification with 4 years of specialized experience
• High school diploma with 8 years of specialized experience

Responsibilities

• Verify benefits and enrollment using DOES and MHS Genesis.
• Make PCM updates per MTF guidelines.
• Provide TRICARE education and customer service to beneficiaries.
• Assist with basic claims status.
• Conduct briefings for events and processing.
• Data entry of daily activities and OHI information.
• Escalate complex issues for proper resolution.
• Ensure HIPAA compliance and confidentiality; complete required training.
• Support remote work and train new team members.

Skills

English fluency

Microsoft Office

Presentations

Customer service

Independent work

Organization

Attention to detail

Education

Bachelor’s degree in a related field

Associate’s degree + 4 years specialized experience

Major certification + 4 years specialized experience

High school diploma + 8 years specialized experience

Tools

DEERS

DOES

MHS Genesis

Job description

Make a Difference – Join Our Leidos TRICARE Team in Aviano, Italy! Are you looking for a rewarding opportunity? Leidos is accepting applications for a PART TIME TRICARE Beneficiary Services Representative (BSR), an essential role in supporting active-duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters. This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

WORK SCHEDULE: This is a 20-hour per week part-time position: Monday-Friday 10 AM – 2 PM.

What You’ll Do:

• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre-separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or elevate complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications:

• Education: Bachelor’s degree in a related field OR; Associate’s degree in a related field PLUS 4 years of specialized experience OR; Major certification in a related field PLUS 4 years of specialized experience OR; High school diploma PLUS 8 years of specialized experience.
• U.S. Citizenship SOFA/Command-Sponsored status (as a dependent of an Active-Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD) Must have a Missione Visa and Soggiorno permit Eligible to obtain and maintain ADP IT III clearance (Non-Sensitive Position, Tier 1) 3+ years of customer service experience

Essential Skills:

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self-starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas: U.S. military healthcare delivery system or civilian managed care Medical or clinical environment MHS Genesis or civilian healthcare systems, medical claims

SALARY: The annual salary for this specific position is $32,000 (if working 40 hours) and the program is not able to negotiate that. Part-time employees will work 20 hours per week.

At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $17.2 billion for the fiscal year ended January 2, 2026. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here.

Securing Your Data

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [e-mail].

Commitment and Diversity

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.