HR Specialist with Italian & English - Fixed Term Contract (12 months), Disability Leave Services

Amazon; Roma; On-site; EUR 24,000 - 29,000; Full time

Job summary

Amazon Italia Services Srl in Rome, Italy is seeking an Accommodation Consultant to support employees and leadership through the accommodation/workplace adjustments process with clear communication and strong organizational skills.

You will manage end-to-end accommodation cases, liaise with HR, Safety, Legal and external partners, ensure compliance with disability laws, and educate teams on complex processes while maintaining high service standards.

Qualifications

• Bachelor’s degree in HR or related field.
• Experience supporting employees on benefits, leave, HR, or employee relations.
• Proficiency in Italian and English.
• Experience with Windows, Word, Excel, PowerPoint.

Responsibilities

• Perform accommodation reviews to ensure compliance and support employee requests.
• Coordinate the accommodation process and provide end-to-end case management.
• Collaborate with stakeholders to determine and finalize accommodation approvals/denials.
• Maintain system records and ensure timely information/documentation.
• Provide training for employees, managers, HR and others in DLS.

Skills

Communication

Customer service

Analytical thinking

Time management

Cross-functional collaboration

Education

Bachelor’s Degree in HR or related field

Tools

Windows

Word

Excel

PowerPoint

Job description

Description

The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation/ workplace adjustments process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.

Key job responsibilities

• Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
• Serve as a subject matter expert on the accommodations process as well as provincial and federal disability laws.
• Coordinate the accommodation process and provide end-to-end case management
• Collaborate with Stakeholders to determine and finalize accommodation approval/denials
• Collaborate with leave of absence case managers
• Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
• Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
• Direct employees to the appropriate resource for answers
• Maintain a high volume case load
• Maintain system records to ensure accurate and timely information/documentation
• Provide training for employees, managers, HR and others in DLS
• Adhere to internal SLAs and quality standards
• Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
• Participate in other activities and projects within the DLS program
• Maintain regular, reliable and timely attendance
• Perform other duties as assigned
• Ability to travel as appropriate

The applicable collective agreement for this role is Telecomunicazioni. The position is classified at level 6 or above, depending on the candidate’s skills, competences and experience. The minimum gross annual base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated. Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms. Italy - 26,800 EUR gross annually.

Basic Qualifications

• Bachelor’s Degree in Human Resources or any related field
• Relevant experience providing support to employees on benefits, leave of absences, human resources, or employee relations functions
• Experience working with Windows, Word, Excel, and PowerPoint
• High proficiency in Italian and English

Preferred Qualifications

• Knowledge of disability laws regarding access for people with disabilities
• Strong time management and ownership of deliverables
• Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
• Evidence of ability to work with all levels of business
• Evidence of ability to prioritize, manage and complete work/projects with tight deadlines.
• Strong analytical and critical thinking skills
• Evidence of ability to build strong relationships and influence others while working in a cross functional environment Experience in providing consultation and training on disability issues
• Excellent customer service and communication skills, both verbal and in writing
• Ability to thrive in a dynamic, growing environment with minimal direct supervision

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated. Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements. In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

See below the minimum gross base salary for this position:

Rome, ITA - 26,800.00 EUR Annually

Company - Amazon Italia Services Srl - B97

Job ID: A10425214