Travel Experience Advisor — Italian Fluent & GDS Expert

American Express Global Business Travel; Verona; In loco; EUR 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible country-specific benefits

Travel perks

Access to 20,000+ courses

Inclusion Groups

Descrizione del lavoro

American Express Global Business Travel is seeking a travel support professional for Vicenza, Italy. The role focuses on arranging travel (car, hotel, air, rail) for moderately complex accounts and ensuring reservations meet client standards.

You’ll advise travelers with informed recommendations to optimize experiences and manage non-routine ticket changes and multiple destinations. You should have 2+ years in travel or strong customer service, fluency in English and Italian, and familiarity

Competenze

• 2+ years industry experience preferred or a strong customer service background.
• Experience in travel support roles preferred.
• English and Italian fluent – written and spoken
• Another language as a plus

Mansioni

• Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
• Ensures reservations are built according to client standards and preferences
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Assignments include both routine and non-routine work
• May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)

Conoscenze

English fluency

Italian fluency

GDS Sabre

Customer service

Attention to detail

MS Office

Independent working

Travel industry knowledge

Descrizione del lavoro

American Express Global Business Travel is seeking a travel support professional for Vicenza, Italy. The role focuses on arranging travel (car, hotel, air, rail) for moderately complex accounts and ensuring reservations meet client standards.

You’ll advise travelers with informed recommendations to optimize experiences and manage non-routine ticket changes and multiple destinations. You should have 2+ years in travel or strong customer service, fluency in English and Italian, and familiarity