Travel Customer Specialist — Italian/English Support

Cross Border Talents; Lombardia; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work Environment

Job summary

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers, offering professional and personalized support via phone, email, chat, and other channels. You will resolve inquiries, orders, accounts, and product questions while documenting interactions in internal systems and collaborating with internal teams to ensure a smooth customer journey.

The role requires fluent Italian (C1/C2) and English (B2), EU citizenship or Portuguese residency, and a

Qualifications

• Fluent in Italian (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities
• Mindset: Professional, detail-oriented, proactive, and eager to learn and grow in Travel field

Responsibilities

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Skills

Italian language

English

Job description

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for customers, offering professional and personalized support via phone, email, chat, and other channels. You will resolve inquiries, orders, accounts, and product questions while documenting interactions in internal systems and collaborating with internal teams to ensure a smooth customer journey.

The role requires fluent Italian (C1/C2) and English (B2), EU citizenship or Portuguese residency, and a