Travel Customer Specialist — Italian & English (Relocation)

Cross Border Talents; Napoli; On-site; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Meal allowance

Health and life insurance

Relocation package

Onsite office environment

Job summary

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for Italian and English-speaking customers. You will handle inquiries, orders, accounts, and product information across phone, email, chat, and other channels, delivering a smooth and positive experience.

You will use strong analytical and communication skills to identify needs, provide clear solutions, and document interactions while collaborating with internal teams.

Qualifications

• Fluent Italian (C1/C2) and English (B2) proficiency.
• EU citizenship or Portuguese residency card.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive mindset, eager to learn in Travel field.

Responsibilities

• Provide friendly and professional customer support via phone, email, chat, and other channels.
• Assist customers with inquiries, orders, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear information.
• Resolve questions and complaints efficiently while maintaining a customer-focused approach.
• Document interactions and resolutions in internal systems; collaborate with internal teams.

Skills

Analytical thinking

Communication skills

Creativity

Job description

Cross Border Talents is seeking a Customer Specialist to be the first point of contact for Italian and English-speaking customers. You will handle inquiries, orders, accounts, and product information across phone, email, chat, and other channels, delivering a smooth and positive experience.

You will use strong analytical and communication skills to identify needs, provide clear solutions, and document interactions while collaborating with internal teams.