Bilingual Customer Specialist (Italian/English) – Relocation + Benefits

Cross Border Talents; Roma; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Package

Onsite Work

Job summary

Cross Border Talents is seeking a Customer Specialist to be the first point of contact, delivering professional assistance across phone, email, chat, and other channels. You will identify needs, provide solutions, and ensure a positive experience from start to finish.

Responsibilities include handling inquiries, orders, accounts, and payments, documenting interactions, and collaborating with teams for timely resolutions. Relocation support is offered in the onboarding package.

Qualifications

• Fluent in Italian (C1/C2) and English (B2).
• EU citizenship or Portuguese residency required.
• Strong analytical and communication skills.

Responsibilities

• Provide friendly and professional customer support through phone, email, chat, and other communication channels.
• Assist customers with general inquiries, orders, deliveries, accounts, payments, products, and services.
• Understand customer needs and provide accurate, clear, and helpful information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive and customer-focused approach.
• Guide customers through processes, platforms, products, or services when assistance is needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring customer concerns and share feedback that may help improve processes and service quality.
• Maintain up-to-date knowledge of company products, services, procedures, and policies through continuous training.

Skills

Italian (C1/C2)

English (B2)

Job description

Cross Border Talents is seeking a Customer Specialist to be the first point of contact, delivering professional assistance across phone, email, chat, and other channels. You will identify needs, provide solutions, and ensure a positive experience from start to finish.

Responsibilities include handling inquiries, orders, accounts, and payments, documenting interactions, and collaborating with teams for timely resolutions. Relocation support is offered in the onboarding package.