Customer Specialist: Multichannel Support + Health Benefits

Cross Border Talents; Bologna; Vor Ort; EUR 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Meal allowance

Health insurance

Life insurance

Relocation package

Onsite office

Zusammenfassung

Cross Border Talents is seeking a Customer Specialist to join our international team, serving as the first point of contact and providing professional assistance via phone, email, chat, and other channels. You will solve problems and guide customers through orders, accounts, products, and services to ensure a positive experience.

Fluency in Italian (C1/C2) and English (B2) is required; EU citizenship or Portuguese residency is needed.

Qualifikationen

• Fluent in Italian (C1/C2) and English (B2)
• EU citizenship or valid Portuguese residency card
• Strong analytical, creative, and communication abilities

Aufgaben

• Provide friendly and professional customer support through phone, email, chat, and other channels.
• Assist customers with general inquiries, orders, accounts, products, and services.
• Understand customer needs and provide accurate, clear information.
• Resolve questions, concerns, and complaints efficiently while maintaining a positive approach.
• Guide customers through processes, platforms, products, or services when needed.
• Accurately document customer interactions, requests, and resolutions in internal systems.
• Collaborate with internal teams to ensure timely issue resolution and a seamless customer experience.
• Identify recurring concerns and share feedback to improve processes and service quality.
• Maintain up-to-date knowledge of products, services, procedures, and policies through training.

Kenntnisse

Analytical thinking

Creative thinking

Communication skills

Jobbeschreibung

Cross Border Talents is seeking a Customer Specialist to join our international team, serving as the first point of contact and providing professional assistance via phone, email, chat, and other channels. You will solve problems and guide customers through orders, accounts, products, and services to ensure a positive experience.

Fluency in Italian (C1/C2) and English (B2) is required; EU citizenship or Portuguese residency is needed.