Travel Agent

NTU International A/S; Roma; On-site; EUR 24,000 - 32,000; Full time

Job summary

NTU International is seeking experienced Travel Agents for a large-scale international travel services project supporting a European institutional client. The role focuses on international flight reservations, ticketing and travel support within a centralised, multicultural team.

We require at least 3 years in travel arrangements, 1 year in return operations, a valid GDS certification (Amadeus preferred) and English at B2 level. Both permanent and seasonal/on-call positions are available.

Qualifications

• At least 3 years of professional experience in travel arrangements and airline ticketing.
• At least 1 year of experience arranging travel for return operations.
• Valid GDS certification or documented professional training (prefer Amadeus).
• English proficiency at minimum B2 level.
• Experience with international ticketing, refunds, exchanges and airline booking procedures.
• Ability to work under pressure and respond to time-sensitive travel requests.

Responsibilities

• Manage international flight reservations, bookings and ticket issuance through GDS platforms.
• Handle ticket changes, cancellations, rebookings and refunds.
• Identify suitable flight options, competitive fares and alternative routes.
• Coordinate with airlines and other travel service providers.
• Support urgent travel requests, flight disruptions and complex itineraries.
• Maintain accurate booking records and ensure compliance with operational procedures.
• Work within a centralised booking environment alongside an international team.

Skills

Flight reservations

GDS

Ticketing

Customer service

Tools

Amadeus

GDS certification

Job description

NTU International is seeking experienced Travel Agents for a large-scale international travel services project supporting a European institutional client.

We are looking for qualified professionals to join a dedicated operational team responsible for international flight reservations, ticketing and travel support.

Key Responsibilities

• Manage international flight reservations, bookings and ticket issuance through GDS platforms.
• Handle ticket changes, cancellations, rebookings and refunds.
• Identify suitable flight options, competitive fares and alternative routes.
• Coordinate with airlines and other travel service providers.
• Support urgent travel requests, flight disruptions and complex itineraries.
• Maintain accurate booking records and ensure compliance with operational procedures.
• Work within a centralised booking environment alongside an international team.
• At least 3 years of professional experience in travel arrangements and airline ticketing.
• At least 1 year of experience arranging travel for return operations.
• Valid GDS certification or documented professional training, preferably in Amadeus.
• English proficiency at minimum B2 level.
• Experience with international ticketing, refunds, exchanges and airline booking procedures.
• Ability to work under pressure and respond to time-sensitive travel requests.

Positions Available

We are recruiting for both permanent and seasonal/on-call positions, including Team Leader and Deputy Team Leader roles.

What We Offer

The opportunity to work on a long-term international project with a European institutional client, as part of a multicultural team supported by established travel industry and technology partners.

Subject: Travel Agent – International Project

Please note that only selected candidates will be contacted due to the large amount of applicants.