Territory Customer Support Manager

John Deere Forestry Oy; Cassina de' Pecchi; In loco; EUR 55.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Professional growth

International career paths

Development programs

Continuous learning

Descrizione del lavoro

John Deere Italy is seeking a Territory Customer Support Manager to support the dealer network and drive aftersales growth. You will promote connectivity, guide skill development, and implement digital initiatives across the territory, while aligning with John Deere strategic goals.

The role emphasizes customer experience, training delivery, and cross-functional collaboration with internal teams to elevate post-sales services in Italy.

Competenze

• Fluent Italian and English required for client and dealer interactions.
• Ability to work autonomously and organize own activities.
• Strong communication and collaboration skills.

Mansioni

• Manage Customer Support activities with the dealer network.
• Support dealers in developing competencies and capabilities in Aftermarket.
• Promote adoption of connectivity, digitalization and Connected Support.
• Be the reference for Customer Experience initiatives and satisfaction improvements.
• Analyze post-sales performance and identify opportunities for improvement.
• Deliver training, coaching and consultancy on products, services, processes and strategic initiatives aimed at growing the post-sales business.
• Support the implementation of John Deere projects and programs within the dealer network.
• Build strong collaboration with dealers and internal stakeholders.
• Operate in accordance with John Deere values, ethics and policies.

Conoscenze

Fluent Italian

Fluent English

Autonomy

Relationship management

Travel willingness

Descrizione del lavoro

Territory Customer Support Manager

John Deere Italy is looking for a Territory Customer Support Manager to join the Aftermarket & Customer Support & Training department. The selected candidate will help ensure an excellent customer experience throughout the life cycle of John Deere products, supporting the dealer network in skill development, adoption of digital solutions and growth of after-sales business. Working closely with dealers and internal stakeholders, the role will be key to improving customer experience, developing organizational capabilities and implementing John Deere strategic initiatives.

Main responsibilities

• Managing Customer Support activities with the dealer network
• Supporting dealers in developing competencies and organizational capabilities in Aftermarket
• Promoting adoption of connectivity, digitalization and Connected Support
• Being the point of reference for Customer Experience initiatives and customer satisfaction improvements
• Analyzing post-sales performance and identifying opportunities for improvement
• Delivering training, coaching and consultancy on products, services, processes and strategic initiatives aimed at growing the post-sales business
• Supporting the implementation of John Deere projects and programs within the dealer network
• Building strong collaboration with dealers and internal stakeholders
• Operating in accordance with John Deere values, ethics and policies

Essential requirements

• Fluent Italian and English
• Ability to work autonomously and organize own activities
• Strong communication, collaboration and relationship management skills
• Willingness to travel in the territory
• Understanding economic and commercial dynamics of customers and dealers

Preferred

• Experience in agriculture or agricultural machinery
• Knowledge of Customer Experience Management principles
• Experience in dealer development, after-sales services or technical-commercial support
• Interest in digital innovation and connectivity solutions

What we offer

• A collaborative and inclusive work environment
• Opportunities for professional growth and continuous learning
• Access to development programs and international career paths
• The chance to contribute to innovative and sustainable solutions for our customers

Contract type: Full-time, permanent. Job Grade: 7E. CCNL Terziario e Servizi. Indicative salary range: €55,000 – €65,000 depending on experience and qualifications.

John Deere believes diversity and inclusion are fundamental values. Selection decisions are based solely on competencies, qualifications, experience and role requirements. We welcome applications from people with diverse backgrounds and experiences.

Deadline for applications: 15/09/2026. John Deere Italiana