Head of after sales - automated & integrated solutions

STILL; Lainate; In loco; EUR 90.000 - 130.000; Tempo pieno

Vantaggi offerti da questo lavoro

Professional development paths

Career opportunities in an internation

Competitive compensation & benefits

Descrizione del lavoro

STILL in Italy is seeking a Head of After Sales – Automated & Integrated Solutions for our Automation unit. Based in Lainate (Milano), you will drive strategic planning for the branded service network and align after-sales activities with commercial goals.

You will liaise with HQ and suppliers, promote standardization, develop modernization and value-added services, and travel up to 50% nationally and internationally. Italian and English fluency required.

Competenze

• 5+ years’ experience in intralogistics, warehouse automation or similar industry.
• Leadership experience in project-led, solutions-based sales environments.
• Strong background in after-sales business.
• Excellent negotiation skills and customer-centric mindset.
• Strong analytical and project management capability.

Mansioni

• Integrate after-sales services into commercial proposals to maximize customer value.
• Develop and coordinate a regional service network leveraging internal resources and partners.
• Manage service escalations and ensure high service quality standards.
• Collaborate with Brands, suppliers and HQ to optimize solutions and profitability.
• Define and drive the After-Sales strategy in line with corporate goals.

Conoscenze

Leadership

Negotiation

Project management

Analytical thinking

Sales orientation

Formazione

Degree-level education in engineering or economics

Descrizione del lavoro

We are looking for an Head of After Sales – Automated & Integrated Solutions for our business unit Automation in Italy

You will ensure comprehensive support to the branded service network by driving strategic planning initiatives that align with commercial and service objectives within the after-sales sector.

This role oversees both strategic and operational activities to foster business growth, enhance service offerings, and optimize after-sales performance.

Additionally, it serves as a key liaison with HQ and suppliers, ensuring adherence to corporate standards and promoting alignment with the Group’s overall vision and goals.

Cosa Offriamo

What we offer:

• Professional development paths to drive career growth
• Career opportunities in an international environment
• Competitive compensation & benefits package

Responsabilità e Requisiti

Key Responsibilities:

• Integrate after-sales services into commercial proposals, maximizing customer value and satisfaction
• Develop and coordinate a regional service network (maintenance and field service) leveraging internal resources and local partners
• Manage service escalations and ensure high service quality standards
• Collaborate with internal and external stakeholders (Brands, suppliers, HQ) to optimize solutions and profitability
• Define and drive the After-Sales strategy in alignment with corporate goals and market trends
• Develop modernization, upgrade, and value-added service business
• Support Brands in the positioning and execution of After-Sales offeringsIdentify growth opportunities (up-selling, cross-selling) and increase service revenue
• Implement service performance tracking and reporting systems
• Ensure service readiness (training, spare parts, tools) in line with the sales pipeline

Requirements

• 5+ years’ experience in intralogistics, warehouse automation, mobile automation or a comparable industry.
• Proven leadership experience in project‑led, solutions‑based sales environments.
• Strong background in the after sales business.
• Excellent negotiation skills and customer‑centric mindset.
• Strong analytical and project management capability.
• Degree‑level education in engineering, economics or equivalent industry experience.
• Fluency in Italian is required for the position, as well as in English.
• Willingness to travel nationally and internationally for 50% of time

Workplace: Lainate (Milano) - Italy