Telespazio- IT Service Management Specialist

Leonardo; Roma; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working

Health insurance

Meal vouchers

Company canteen

Employee welfare programs

Online learning platform

International experiences

Job summary

Telespazio, part of the Leonardo Space Division, is seeking a Service Management Specialist in Rome. The role focuses on IT Service Management governance, incident/change/request management, and digital transformation initiatives across multiple teams.

Ideal candidates have 3–5 years in IT Project or Process Management, with ITSM tooling experience (ServiceNow, Jira Service Management) and strong stakeholder communication skills in a multinational setting.

Qualifications

• 3–5 years of experience in IT Project Management or Process Management
• Experience coordinating IT and digital transformation projects (Agile/Waterfall)
• Familiarity with ITSM processes and ticketing tools ServiceNow or Jira Service Management
• Strong stakeholder management and effective communication with technical and business teams
• Experience working in multi‑team and multidisciplinary environments

Responsibilities

• Support governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows
• Collaborate in managing Incident, Change, and Request Management processes with stakeholders
• Gather, analyze, and formalize functional and operational requirements from various business units
• Design and optimize workflows and business processes focusing on information flows and data quality
• Support creation and maintenance of process documentation (procedures, KPIs, reporting)
• Coordinate project activities including planning, risk management, and progress monitoring
• Collaborate with technical teams to ensure solution consistency and integration with existing processes

Skills

IT Project Management

Process Management

Agile / Waterfall

Stakeholder Management

Communication

Multidisciplinary teamwork

Tools

ServiceNow

Jira Service Management

Job description

Job Description:

Closer to Space, closer to the Future: join Telespazio – Leonardo Space Division!

Leonardo is a leading global industrial group in Aerospace, Defence and Security, delivering advance multi-domain technologies across Helicopters, Aircraft, Aerostructures, Electronics, Cybersecurity, and Space. As part of the Leonardo Space Division, Telespazio a joint venture between Leonardo (67%) and Thales (33%) is a global reference in the field of satellite solutions and services. With a workforce of over 3.300 professionals across its offices in Europe and around the world, Telespazio operates an international network of Space Centres and Teleports, offering cutting‑edge solutions in Geoinformation Services, Satellite Systems and Operations, and Satellite Communications.

Join us as we continue to push the boundaries of what’s possible in Space.

Within the Digital Solutions – Service Managementteam, we are looking for a resource to take on the role of Service Management Specialist, with experience in Project Management, process analysis, IT Service Management, and the management of digital transformation initiatives.

Main Responsibilities

• Support the governance of ITSM platforms and processes through analysis, monitoring, and continuous improvement of operational workflows

• Collaborate in managing Incident, Change, and Request Management processes, ensuring proper alignment with involved stakeholders

• Gather, analyze, and formalize functional and operational requirements from various business units

• Design and optimize workflows and business processes, with a focus on information flows and data quality

• Support the creation and maintenance of process documentation (procedures, KPIs, reporting, operational materials)

• Coordinate project activities, including planning, risk management, progress monitoring, and interaction with multidisciplinary teams

• Collaborate with technical teams (infrastructure, security, workplace) to ensure solution consistency and integration with existing processes

Role Requirements

• 3–5 years of experience in IT Project Management, or Process Management, preferably in consulting or corporate environments

• Experience coordinating IT and digital transformation projects (Agile/Waterfall)

• Familiarity with ITSM processes and ticketing tools ServiceNow or Jira Service Management

• Strong stakeholder management and effective communication skills with both technical and business teams

• Problem‑solving attitude, operational autonomy, and strong goal orientation

• Experience working in multi‑team and multidisciplinary environments

Soft Skills

• Excellent communication skills and customer‑oriented mindset

• Strong problem‑solving abilities and priority‑management skills

• Team‑oriented approach and ability to perform under pressure

• Fluent in written and spoken English (C1 level)

What We Offer:

• A stimulating and dynamic working environment with flexible working hours

• Hybrid working (onsite and off‑site)

• Comprehensive health insurance

• Meal voucher, company canteen and employee welfare programs

• Free access to online learning platform with courses from top universities

• Opportunities for international experiences

Why Telespazio

At Telespazio, the well‑being, safety, and development of our people are at the heart of our corporate culture. We actively foster an inclusive, diverse, and stimulating work environment, promoting the principles of equity and the value of diversity. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.

Seniority

Junior

Primary Location

IT - Roma - Via Tiburtina, 965

Contract Type

Permanent

Hybrid Working

Hybrid