Technical/Trainning/Warranty Manager

GWM Italia; Milano; In loco; EUR 85.000 - 110.000; Tempo pieno

Descrizione del lavoro

GWM Italia seeks to build and run the technical, training and warranty function and team, reporting to the head of the aftersales and spare-parts department.

You will lead the construction of technical management, training, warranty and claim processes, and build the KPI framework for the technical quality team and service stations across Europe. The role also involves designing and implementing training plans, setting up training classes and steering warranty planning for dealers.

Competenze

• Fluent English and Italian.
• Experience in OEM or distributor same position in European market mainstream vehicle brands.

Mansioni

• Construction of technical management/training/warranty and claim process and team building.
• Technical support and quality system and warranty system construction.
• Formulation of KPI of technical quality team and service stations.
• Implementation of technical quality business plan.
• Formulation and implementation of training plans.
• Setting up the training classes.
• KPI development of warranty team.
• Warranty business planning and warranty management of service stations and dealers.
• Undertake related tasks of the department.

Conoscenze

Fluent English

Fluent Italian

Descrizione del lavoro

GWM (Great Wall Motor) is a global intelligent technology company with fully integrated capabilities across design, R&D, manufacturing, sales and service. Product portfolio includes GWM HAVAL, GWM WEY, GWM TANK, GWM ORA, GWM POER, and GWM SOUO, covering SUVs, pickups, new energy vehicles, motorcycles, heavy-duty trucks, and luxury off-road vehicles for diverse mobility needs.

About the Role

Build and run the technical/training/warranty function and team of the company, report to the head of aftersales&spare-parts department.

Responsibilities

• Responsible for the construction of technical management/training/warranty and claim process and team building;
• Responsible for technical support and quality system and warranty system construction;
• Responsible for the formulation of KPI of technical quality team and service stations;
• Responsible for the implementation of technical quality business plan;
• Responsible for the formulation and implementation of training plans;
• Responsible for setting up the training classes;
• Responsible for KPI development of warranty team;
• Responsible for warranty business planning and warranty management of service stations and dealers;
• Undertake related tasks of the department;

Qualifications

• Fluent English and Italian.
• Experience in the OEM or distributor same position in European market mainstream vehicle brands.