Technical Support Specialist — Remote & On-site Africa

Evoca Group

Valbrembo

Remote

EUR 32,000 - 39,000

Full time

24 hours ago

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Benefits offered by this job

Performance bonus up to €5,430

Welfare package

On-site cafeteria & parking

Smart working & flexible hours

Paid leave for medical appointments

Job summary

Evoca Group is seeking a Technical Support Specialist to assist customer technicians across Africa, ensuring optimal operation of our coffee and vending products. You will diagnose issues, perform maintenance, and conduct trainings both remotely and on-site.

The role requires travel within Africa, strong English and French communication, and the ability to manage multiple support cases with CRM reporting. A technical diploma or degree is required, with a competitive salary and benefits package.

Qualifications

Diploma or degree in engineering, electronics or related fields.
Strong troubleshooting and problem-solving skills.
Excellent communication in English and French (spoken and written).
Willingness to travel within Africa for on-site support and training.

Responsibilities

Provide remote and on-site technical assistance to customer technicians for troubleshooting, maintenance and repair.
Diagnose and resolve hardware and software issues.
Conduct remote and on-site training sessions.
Escalate and document complex issues with the tech support team and R&D.