Remote Technical Support Consultant - English & French

SupportYourApp; Italia; Remote; EUR 37,000 - 57,000; Full time

Benefits offered by this job

Fixed schedule

Remote work

International environment

USD compensation

Referral rewards

Work-life balance

Leadership development

Self-development culture

Trust-based culture

Job summary

SupportYourApp is seeking a Technical Support Consultant to join a global, multilingual team. You will provide technical support via phone, email, and chat, troubleshoot issues, and collaborate with other departments to resolve customer problems.

You will document interactions in D365, stay up to date with product knowledge, and contribute to improving support processes. The role offers fully remote cooperation and USD compensation, with a fixed Mon–Fri schedule.

Qualifications

• Excellent English and French communication skills (C1).
• 1+ year experience in customer support (technical preferred).
• Familiarity with CRM systems and basic technical support (APIs, OS, SaaS).
• Strong problem-solving and troubleshooting with attention to detail.
• Able to multitask and prioritize.
• Excellent interpersonal and team-player skills.
• Able to explain technical info to non-technical customers.
• Own computer with stable internet (min 50 Mbps down, 40 Mbps up).

Responsibilities

• Provide technical support via phone, email, and chat in a professional and efficient manner.
• Troubleshoot technical issues and provide step-by-step guidance to customers.
• Collaborate with other departments to resolve customer issues.
• Escalate complex issues to the appropriate team for resolution.
• Document customer interactions and inquiries in D365.
• Continuously improve customer support processes and procedures.
• Maintain a high level of product knowledge and stay up to date with company updates and changes.

Skills

English & French (C1)

Customer support

CRM experience

APIs & SaaS basics

Problem solving

Multitasking

Interpersonal skills

Technical communication

Home office setup

Tools

D365

Job description

SupportYourApp is seeking a Technical Support Consultant to join a global, multilingual team. You will provide technical support via phone, email, and chat, troubleshoot issues, and collaborate with other departments to resolve customer problems.

You will document interactions in D365, stay up to date with product knowledge, and contribute to improving support processes. The role offers fully remote cooperation and USD compensation, with a fixed Mon–Fri schedule.