Technical Support Specialist (Italian/English) — On-site Milan

Danaher Corporation; Lombardia; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Bonus

Job summary

Masimo, a Danaher operating company, seeks a Technical Support Administrative for an on-site role in Milan. You will provide first- and second-level technical support to customers, document issues, and collaborate with Sales and Product Marketing to ensure high satisfaction. Requires 1–2 years in customer service, fluent Italian and English, and ability to travel occasionally.

The role may be eligible for a bonus, with base salary €28,000–€36,000 gross annually under CCNL terms.

Qualifications

• 1-2 years of experience in a customer service role.
• Proficiency with PC-based systems and applications.
• Fluent Italian and English, with strong written and verbal communication skills.
• Ability to work on a rotating after-hours on-call schedule.

Responsibilities

• Receive and respond to technical support requests by telephone and email, providing first- and second-level support and training to end users.
• Document complaints and product failures in accordance with the Masimo Quality System, and initiate repair or replacement of failed or defective products.
• Act as the customer advocate for service-related matters, maintaining service account activities and following issues through to closure.
• Provide technical support to the Sales team and communicate field feedback, product suggestions, improvements, and enhancements to Product Marketing.
• Maintain troubleshooting knowledge and training materials, follow Technical Bulletins, identify customer training needs, and propose appropriate solutions.
• Review technical training and user-interface documentation and contribute to improvements in Technical Support processes and procedures.

Skills

Customer service

PC-based systems

Italian language

English language

Communication skills

Job description

Masimo, a Danaher operating company, seeks a Technical Support Administrative for an on-site role in Milan. You will provide first- and second-level technical support to customers, document issues, and collaborate with Sales and Product Marketing to ensure high satisfaction. Requires 1–2 years in customer service, fluent Italian and English, and ability to travel occasionally.

The role may be eligible for a bonus, with base salary €28,000–€36,000 gross annually under CCNL terms.