Technical Support Specialist

Kidde Global Solutions; Losine; On-site; EUR 20,000 - 33,000; Full time

Job summary

Kidde Global Solutions in Pero, Italy, is seeking a Junior Technical Support Specialist to provide pre-sales and post-sales technical assistance. You will learn product knowledge, troubleshoot issues, and collaborate with the Technical Manager for Italy to deliver effective technical support.

This entry-level role welcomes graduates and junior candidates, offering hands-on experience in the fire and security industry and opportunities to grow technical skills on-site.

Qualifications

• High school diploma in Electronics or related technical field.
• Fluency in Italian and basic knowledge of English.
• Basic knowledge of MS Office and IT tools.
• Good communication and customer-oriented approach.
• Willingness to learn and join a technical team.

Responsibilities

• Provide technical support to customers over the phone, helping identify and resolve product-related issues.
• Support customers with technical questions and basic troubleshooting during pre-sales and post-sales activities.
• Test products and verify their functionality to ensure they perform as expected.
• Assist with software configuration and technical problem-solving.
• Develop and maintain knowledge of existing products and learn about new product solutions.
• Support the preparation and translation of technical manuals and documentation.
• Work closely with the internal team to share product knowledge and support ongoing technical activities.
• Visit customer sites when required to provide technical assistance.

Skills

Fluency in Italian

Basic English

Customer oriented

Teamwork

Problem solving

Willingness to learn

Education

High school diploma in Electronics

Tools

MS Office

Job description

Location: Pero, Italy
Contract: Temporary, 6 months, with the possibility of extension
Work model: On-site

Candidates with a technical education and a strong interest in developing their skills are encouraged to apply. Recent graduates and junior candidates are welcome.

Role

As a Technical Support Specialist, you will provide pre-sales and post-sales technical support to customers, helping them troubleshoot technical issues and make the most of our products. Based in Pero, you will work closely with the Technical Manager for Italy and the wider team to develop your product knowledge and deliver effective technical assistance.

This is a junior-friendly opportunity for candidates with a technical background who are interested in developing their skills in the fire and security industry.

Key Responsibilities

• Provide technical support to customers over the phone, helping them identify and resolve product-related issues.

• Support customers with technical questions and basic troubleshooting during pre-sales and post-sales activities.

• Test products and verify their functionality to ensure they perform as expected.

• Assist with software configuration and technical problem-solving.

• Develop and maintain knowledge of existing products and learn about new product solutions.

• Support the preparation and translation of technical manuals and documentation.

• Work closely with the internal team to share product knowledge and support ongoing technical activities.

• Visit customer sites when required to provide technical assistance.

Requirements

• High school diploma in Electronics or a related technical field, or equivalent technical education.

• Fluency in Italian and basic knowledge of English.

• Basic knowledge of MS Office and general IT tools.

• Good communication and problem-solving skills, with a customer-oriented approach.

• Ability to work effectively as part of a team.

• Flexibility and willingness to learn new products and technical solutions.

• Experience in technical support, particularly providing telephone or on-site assistance, is an advantage.

• Knowledge of the fire and security industry, including fire detection, intrusion systems or video surveillance, is an advantage.