Application Engineer

Vertiv; Bologna; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Castel Guelfo is seeking an Application Engineer to deliver expert technical support for IT Systems products. The role involves building strong relationships with customers and sales teams, providing technical training, and collaborating with product management. Candidates should have a Bachelor's degree in engineering and at least 2 years of hands-on experience with IT systems. Proficiency in English and strong communication skills are essential.

Competenze

• At least 2 years of hands-on experience with IT SYSTEMS products and installation.
• Experience in thermal and power systems is a plus.
• Ability to communicate complex concepts clearly.

Mansioni

• Provide expert technical support for IT Systems products.
• Build relationships between sales teams and customers.
• Deliver technical training for sales teams and customers.
• Collaborate with product management for feedback on products.
• Monitor market trends and competitor activities.

Conoscenze

Technical drawing

Communication and presentation

Customer-centric mindset

Proficiency in local language

Fluent English

Formazione

Bachelor's degree in engineering

Strumenti

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Visio

CAD

Descrizione del lavoro

Who are we? At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life‑changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Job Description

We are currently seeking a Application Engineer to join our dynamic team in Castel Guelfo (BO), Italy.

Deliver expert technical support and training to customers and sales teams for IT Systems products and solutions, fostering a collaborative and innovative environment. Take ownership of technical leadership in complex Multi‑Line‑of‑Business projects and proactively coordinate with Application Engineering teams across departments. Engage, support, and collaborate with third‑party suppliers for technical solutions in Multi‑LOB projects, enhancing our solutions portfolio and ensuring seamless integration. Offer pre‑sales technical guidance to sales teams in developing proposals, quotes, and tenders, ensuring customer needs are met with competitive and tailored solutions. Provide strategic technical expertise for medium‑scale projects and key accounts throughout EMEA and worldwide, working closely with sales to drive our growth and impact. Develop innovative and cost‑effective applications for IT Systems products, customizing solutions to fulfill unique customer requirements when standard offerings are not sufficient.

What kind of work will you be doing?

• Build and maintain strong relationships between sales teams and line of business, encouraging collaboration and mutual growth.
• Serve as a trusted advisor, managing and maintaining relationships with customers, partners, and consultants across EMEA and worldwide.
• Attend customer meetings alongside sales managers as a technical expert, providing valuable insights and expertise.
• Create engaging product and application presentations for customers and consultants, showcasing the value of our offerings.
• Regularly visit consultants, building meaningful relationships and collaborating to develop effective solutions.
• Deliver technical training for sales teams and customers, empowering them with valuable knowledge and skills.
• Organize and host events and webcasts to showcase Vertiv products and technologies, engaging diverse audiences and inspiring interest in our solutions.
• Collaborate with product management and sales teams to provide feedback on current products and contribute ideas for new product development.
• Monitor the market for emerging trends and competitor activities, ensuring we remain at the forefront of industry innovation.
• Continuously develop your knowledge and expertise in IT SYSTEMS solutions, contributing to your professional growth and our collective success.

What will make you successful?

• Educational background: bachelor’s degree in engineering, with a focus on electrical, electronics, telecommunication, or computer systems.
• Professional experience: at least 2 years of hands‑on experience with IT SYSTEMS products and installation, particularly within datacenter environments or similar settings.
• Desirable additional expertise: experience in thermal and power systems, especially within datacenter or equivalent environments.
• Broader industry insight: experience in adjacent markets and similar positions.
• Language skills: proficiency in the local language and fluent English, both written and verbal.
• Strong IT skills: Microsoft Word, Excel, and PowerPoint, combined with a customer‑centric and sales‑oriented mindset.
• Communication and presentation: outstanding abilities to convey complex concepts with clarity and engage audiences effectively.
• Requirement engineering: strong background to translate customer needs into actionable solutions.
• Technical drawing: proficiency in conceptualizing and creating technical drawings using Visio or CAD.
• Commitment to understanding and anticipating customer needs, ensuring our solutions consistently exceed expectations.
• Hands‑on experience with IT SYSTEMS products, allowing immediate contribution and impact.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.